At a Glance
- Tasks: Manage and enhance our Microsoft Dynamics 365 CRM platform for global sales operations.
- Company: Join Chain IQ, a global leader in AI-driven procurement solutions.
- Benefits: Dynamic international environment, competitive salary, and opportunities for personal growth.
- Other info: Be part of a Great Place to Work-certified team shaping the future of procurement.
- Why this job: Make a real impact in a fast-paced, innovative culture where your ideas matter.
- Qualifications: 5-10 years in CRM administration with strong Microsoft Dynamics 365 experience.
The predicted salary is between 56250 - 68750 £ per year.
At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Role purpose
The CRM & Sales Operations Specialist owns the day-to-day functional and technical administration and continuous improvement of our Microsoft Dynamics 365 CRM platform across the Global Markets organization. The role ensures that CRM remains reliable, user-friendly and aligned with our sales and client engagement processes. It combines hands-on system configuration with sales operations, reporting, data quality and user enablement. The role acts as the key bridge between business users, IT and external implementation partners.
Responsibilities
- Act as the functional and technical administrator for Microsoft Dynamics 365 Sales, including users, access rights, security roles and system settings.
- Configure and maintain fields, forms, views, dashboards, workflows, business rules and business process flows.
- Own and prioritize the CRM change-request backlog, translate business needs into functional and technical requirements, and independently implement smaller changes.
- Coordinate more complex developments with IT and external partners, including testing, business sign-off and release management.
- Own or support application lifecycle management across Development, Test/UAT and Production environments, including solutions, deployments, and release processes.
- Ensure CRM effectively supports the end-to-end sales and account management processes and identify opportunities for simplification and automation.
- Build and maintain dashboards, reports and key sales KPIs to improve transparency across pipeline, deal progression and client development.
- Support and coordinate integrations between Microsoft Dynamics 365 and other enterprise platforms, working with IT and external partners to ensure reliable data flows and effective issue resolution.
- Maintain CRM governance standards covering configuration, access controls, change management and platform usage.
- Troubleshoot functional and technical issues, identify root causes and coordinate resolution with IT or external partners where required.
Requirements
- 5 to 10 years of experience in CRM administration, implementation, sales operations, business applications or a comparable role.
- At least 5 years of hands-on experience with Microsoft Dynamics 365 Sales, including implementation, administration and ongoing platform maintenance.
- Strong experience configuring fields, forms, views, dashboards, workflows, business rules and business process flows.
- Strong working knowledge of Microsoft Dataverse, including data modelling, relationships, security and solution management.
- Experience with application lifecycle management in Microsoft Dynamics 365 / Power Platform, including environments, solutions and controlled deployments.
- Working knowledge of Power Automate, Power BI, GitHub, Copilot Sales and related Microsoft Power Platform capabilities.
- Experience supporting integrations between Microsoft Dynamics 365 and other enterprise applications.
- Ability to independently implement CRM changes without relying entirely on external developers or implementation partners.
- Strong troubleshooting and problem-solving skills across functional and technical CRM issues.
- Fluent English; German and Portuguese are an advantage.
Join a truly global team. We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together. Chain IQ – Create. Lead. Make an impact.
Microsoft Dynamics CRM System Administrator in London employer: Chain IQ
At Chain IQ, we pride ourselves on being an excellent employer, offering a dynamic and international work environment in London where innovation and bold thinking are at the forefront of our culture. Our commitment to employee growth is evident through mentorship opportunities and a focus on professional development, ensuring that every team member can make a meaningful impact while enjoying the benefits of a Great Place to Work-certified atmosphere. Join us to be part of a global team that values your voice and empowers you to lead in the procurement space.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics CRM System Administrator in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Chain IQ or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Chain IQ.
✨Tap into Online Developer Communities
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Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Chain IQ that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Microsoft Dynamics CRM System Administrator in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Chain IQ.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Chain IQ and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Chain IQ
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Chain IQ uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
