At a Glance
- Tasks: Manage client relationships and ensure seamless service delivery for key accounts.
- Company: Join Chain IQ, a global leader in AI-driven procurement solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make an impact by driving client success and operational excellence.
- Qualifications: 5+ years in client delivery or project management; strong communication and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
At Chain IQ, your ideas move fast. Chain IQ is a global AI‑driven Procurement Service Partner headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end‑to‑end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact.
We are seeking a highly motivated Client Delivery Manager to strengthen our UK Client Engagement Team.
Role PurposeIn this pivotal role supporting our UK team, you will serve as a Client Delivery Manager, working directly with key accounts. You will collaborate directly with Client Engagement Managers as well as with our operational and functional teams globally to ensure seamless service delivery, client success, and operational excellence. Successful candidates will combine strong project management skills, consulting or corporate experience in either procurement or finance, with exceptional communication abilities and a proactive, hands‑on mentality. You will support the development and execution of strategic plans, resolve complex issues with a hands‑on approach, and champion continuous improvement using data‑driven insights. Working closely with both internal teams and client stakeholders, you will ensure resources align with business priorities and profitability targets.
Responsibilities- Oversee and support client relationships — ensuring consistent delivery of value and operational excellence.
- Identify growth opportunities and contribute to client success initiatives.
- Co‑manage relationships with client organizations and senior stakeholders.
- Set up and maintain governance structures to monitor performance and manage risk.
- Prepare and present monthly reports and execute corrective actions.
- Flag and manage resourcing issues to ensure both quantity and quality needs are met.
- Participate in internal huddles to ensure seamless alignment between teams.
- 5+ years of experience in client delivery, project management, or consulting.
- Bachelor’s degree in Business, Finance, Management, or related field (MBA preferred).
- Experience with multinational organizations (B2B experience is a plus).
- Strong track record in stakeholder management and influencing senior leaders.
- Excellent analytical skills and ability to work with data for performance insights.
- Proactive, hands‑on, and solution‑oriented mindset, with leadership capabilities.
Client Engagement Management employer: Chain IQ
At Chain IQ, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation and entrepreneurship thrive. Our culture fosters collaboration and continuous improvement, providing employees with ample opportunities for professional growth and development while working on impactful projects that drive client success. With a focus on employee well-being and a commitment to excellence, Chain IQ is the ideal place for those looking to make a meaningful contribution in the procurement sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Management
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces!
We think you need these skills to ace Client Engagement Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Delivery Manager. Highlight your project management skills and any relevant experience in procurement or finance. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our UK Client Engagement Team. Be sure to mention specific examples of how you've driven client success in the past.
Showcase Your Analytical Skills:Since we value data-driven insights, don’t forget to include examples of how you've used analytics to improve performance or resolve complex issues. This will demonstrate your proactive, hands-on mentality that we're looking for!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Chain IQ
✨Know Your Client Engagement
Before the interview, dive deep into Chain IQ's approach to client engagement. Understand their procurement solutions and how they drive value for clients. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences that highlight your project management skills. Be ready to discuss how you've successfully managed client relationships and delivered results, especially in a B2B context.
✨Demonstrate Data-Driven Insights
Since the role involves using data for performance insights, come prepared with examples of how you've used data to drive decisions or improvements in previous roles. This will show your analytical skills and proactive mindset.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready about the team dynamics, governance structures, and growth opportunities within Chain IQ. This not only shows your interest but also helps you assess if the company is the right fit for you.
