At a Glance
- Tasks: Lead strategic sourcing initiatives in Business Process Outsourcing for financial services.
- Company: Join Chain IQ, a global AI-driven Procurement Service Partner with a culture of innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on mentorship and career development.
- Why this job: Make an impact in a dynamic environment while working with top-tier clients.
- Qualifications: Experience in BPO sourcing and strong negotiation skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Chain IQ, your ideas move fast. Chain IQ is a global AI‑driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end‑to‑end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Chain IQ's Sourcing team is composed of experienced procurement professionals who manage indirect spend categories for global financial‑services clients. The team delivers structured, value‑adding sourcing services across the full sourcing lifecycle, including market analysis, competitive tenders, commercial and contractual negotiations, and supplier governance, with a strong focus on regulated‑industry requirements. This role is a senior, client‑facing strategic sourcing position with a strong focus on Business Process Outsourcing (BPO) in the banking and financial‑services industry. The Expert Sourcer will act as a trusted advisor to senior client stakeholders, leading complex outsourcing initiatives in regulated environments and delivering measurable commercial, operational‑resilience, and third‑party risk outcomes.
Role Scope
The role focuses primarily on Business Process Outsourcing and offshoring (BPO) categories used in banking operating models, including people‑based, service‑driven processes delivered by third‑party providers and subject to bank outsourcing, data, and operational‑resilience requirements.
Typical BPO Categories
- Finance & Accounting (F&A) outsourcing (e.g., AP/AR, reconciliations, reporting support)
- HR / HRO services
- Contact centres, customer service, complaints handling, and client operations
- Back‑office and middle‑office services
- AML / financial‑crime operations support
The Expert Sourcer will be part of a team of Strategic Sourcers based in Switzerland and the UK, while providing global category expertise across multiple client accounts and regions.
Key Responsibilities
- Act as a strategic sourcing partner to senior client stakeholders in regulated financial‑services environments
- Lead end‑to‑end BPO sourcing initiatives, including category and sourcing strategy development, market analysis and supplier landscape assessment, RFI / RFP design and execution, commercial structuring and negotiations, contract drafting based on standard terms and conditions, including outsourcing‑specific clauses
- Manage and deliver complex sourcing projects worth up to USD 300m+, including occasional large‑scale global deals
- Lead cross‑functional deal teams and coordinate with senior stakeholders, risk, compliance, and legal functions
- Build and maintain strong relationships with key BPO suppliers and stay abreast of market trends
- Pursue KPI and sourcing objectives
- Mentor and coach experienced sourcing professionals and support colleagues on complex BPO deals when required
Requirements & Experience
Core Requirements (BPO‑Focused)
- Proven hands‑on experience sourcing Business Process Outsourcing services, with the ability to personally lead deals end‑to‑end
- Demonstrated capability to run large, complex, multi‑country BPO sourcing initiatives, including all stages of the tender and negotiation process
- Strong commercial and contractual expertise within BPO categories
- Experience working in regulated environments (financial services strongly preferred)
- Confidence and gravitas to engage senior stakeholders and challenge constructively where required
Professional Qualifications & Skills
- Educated to university level or equivalent; MCIPS desirable but not essential
- Strong negotiation, communication, and stakeholder‑management skills
- Ability to structure complex deals and develop clear sourcing strategies
- Strong discipline in documentation, traceability, and controls (able to operate in audit‑ready environments)
- Highly organised, results‑driven, and comfortable managing multiple priorities under tight deadlines
- Experience with market‑leading sourcing tools and systems
- Professional, collaborative team player with a flexible and proactive mindset
Language & Location
English speaking and writing skills are a must. Experience in EMEA / DACH environments strongly preferred.
What This Role Is Not
- A purely IT outsourcing or application‑development sourcing role
- An operational procurement or P2P position
- A vendor‑management or service‑delivery role
- A supply‑chain or logistics procurement role
Sourcing Professional Services - BPO employer: Chain IQ Group AG
At Chain IQ, we pride ourselves on being an innovative and dynamic employer that values bold thinking and entrepreneurial spirit. Our collaborative work culture fosters personal and professional growth, offering employees the opportunity to lead impactful projects in a global setting, particularly in the thriving financial services sector. With a strong focus on mentorship and career development, our team members are empowered to make meaningful contributions while enjoying the benefits of working in the picturesque location of Baar, Switzerland.
StudySmarter Expert Advice🤫
We think this is how you could land Sourcing Professional Services - BPO
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in BPO or financial services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Chain IQ and its culture. Understand their focus on innovation and impact, and think of examples from your experience that showcase your ability to drive results in similar environments.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in sourcing and negotiation can add value to Chain IQ's BPO initiatives. Tailor your message to highlight your experience in regulated environments and complex deal management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Chain IQ team.
We think you need these skills to ace Sourcing Professional Services - BPO
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sourcing Professional Services role. Highlight your experience in BPO and how it aligns with Chain IQ's focus on procurement solutions. We want to see how your skills can drive impact!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to lead complex sourcing initiatives. Use metrics where possible to show the tangible results of your work. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. Chain IQ values bold thinking and innovation, so don’t be afraid to express your ideas and how you can contribute to our culture. We’re looking for genuine passion and ambition!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Chain IQ Group AG
✨Know Your BPO Inside Out
Make sure you brush up on your knowledge of Business Process Outsourcing, especially in the banking and financial services sector. Understand the key categories like Finance & Accounting, HR services, and customer service operations. This will help you speak confidently about your experience and how it aligns with Chain IQ's needs.
✨Showcase Your Strategic Sourcing Skills
Prepare to discuss specific examples of complex sourcing initiatives you've led. Highlight your ability to manage end-to-end processes, from market analysis to contract negotiations. Be ready to explain how you’ve navigated regulated environments and delivered measurable outcomes for clients.
✨Engage with Senior Stakeholders
Since this role involves acting as a trusted advisor to senior client stakeholders, practice articulating your thoughts clearly and assertively. Think of scenarios where you’ve successfully engaged with senior management and how you’ve challenged ideas constructively. This will demonstrate your confidence and gravitas.
✨Stay Current with Market Trends
Research the latest trends in BPO and procurement services. Being knowledgeable about current market dynamics will not only impress your interviewers but also show that you’re proactive and committed to continuous learning. Bring insights to the table that could benefit Chain IQ’s sourcing strategies.
