At a Glance
- Tasks: Lead strategic sourcing initiatives in Business Process Outsourcing for financial services.
- Company: Join Chain IQ, a global AI-driven Procurement Service Partner with a culture of innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with a talented team across multiple regions and enjoy a flexible work culture.
- Why this job: Make an impact by driving transformation and scalability in the banking sector.
- Qualifications: Experience in BPO sourcing and strong negotiation skills required.
The predicted salary is between 70000 - 90000 € per year.
At Chain IQ, your ideas move fast. Chain IQ is a global AI‑driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centres and 16 offices worldwide. We provide tailored, end‑to‑end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Chain IQ's Sourcing team is composed of experienced procurement professionals who manage indirect spend categories for global financial‑services clients. The team delivers structured, value‑adding sourcing services across the full sourcing lifecycle, including market analysis, competitive tenders, commercial and contractual negotiations, and supplier governance, with a strong focus on regulated‑industry requirements.
This role is a senior, client‑facing strategic sourcing position with a strong focus on Business Process Outsourcing (BPO) in the banking and financial‑services industry. The Expert Sourcer will act as a trusted advisor to senior client stakeholders, leading complex outsourcing initiatives in regulated environments and delivering measurable commercial, operational‑resilience, and third‑party risk outcomes.
Role Scope
The role focuses primarily on Business Process Outsourcing and offshoring (BPO) categories used in banking operating models, including people‑based, service‑driven processes delivered by third‑party providers and subject to bank outsourcing, data, and operational‑resilience requirements.
Typical BPO Categories
- Finance & Accounting (F&A) outsourcing (e.g., AP/AR, reconciliations, reporting support)
- HR / HRO services
- Contact centres, customer service, complaints handling, and client operations
- Back‑office and middle‑office services
- AML / financial‑crime operations support
The Expert Sourcer will be part of a team of Strategic Sourcers based in Switzerland and the UK, while providing global category expertise across multiple client accounts and regions.
Key Responsibilities
- Act as a strategic sourcing partner to senior client stakeholders in regulated financial‑services environments
- Lead end‑to‑end BPO sourcing initiatives, including category and sourcing strategy development, market analysis and supplier landscape assessment, RFI / RFP design and execution, commercial structuring and negotiations, contract drafting based on standard terms and conditions, including outsourcing‑specific clauses
- Manage and deliver complex sourcing projects worth up to USD 300m+, including occasional large‑scale global deals
- Lead cross‑functional deal teams and coordinate with senior stakeholders, risk, compliance, and legal functions
- Build and maintain strong relationships with key BPO suppliers and stay abreast of market trends
- Pursue KPI and sourcing objectives
- Mentor and coach experienced sourcing professionals and support colleagues on complex BPO deals when required
Requirements & Experience
Core Requirements (BPO‑Focused)
- Proven hands‑on experience sourcing Business Process Outsourcing services, with the ability to personally lead deals end‑to‑end
- Demonstrated capability to run large, complex, multi‑country BPO sourcing initiatives, including all stages of the tender and negotiation process
- Strong commercial and contractual expertise within BPO categories
- Experience working in regulated environments (financial services strongly preferred)
- Confidence and gravitas to engage senior stakeholders and challenge constructively where required
Professional Qualifications & Skills
- Educated to university level or equivalent; MCIPS desirable but not essential
- Strong negotiation, communication, and stakeholder‑management skills
- Ability to structure complex deals and develop clear sourcing strategies
- Strong discipline in documentation, traceability, and controls (able to operate in audit‑ready environments)
- Highly organised, results‑driven, and comfortable managing multiple priorities under tight deadlines
- Experience with market‑leading sourcing tools and systems
- Professional, collaborative team player with a flexible and proactive mindset
Language & Location
- English speaking and writing skills are a must
- Experience in EMEA / DACH environments strongly preferred
What This Role Is Not
- A purely IT outsourcing or application‑development sourcing role
- An operational procurement or P2P position
- A vendor‑management or service‑delivery role
- A supply‑chain or logistics procurement role
Sourcing Professional Services - BPO in London employer: Chain IQ Group AG
At Chain IQ, we pride ourselves on being an innovative and dynamic employer that values bold thinking and entrepreneurial spirit. Our collaborative work culture fosters personal and professional growth, providing employees with the opportunity to lead impactful projects in a global setting. With a strong focus on Business Process Outsourcing in the banking sector, our team members benefit from extensive training, mentorship, and the chance to engage with senior stakeholders, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sourcing Professional Services - BPO in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in BPO or financial services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Chain IQ and its culture. Understand their focus on innovation and impact, and think of examples from your experience that showcase your strategic sourcing skills in regulated environments.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in BPO sourcing aligns with the needs of Chain IQ. Highlight your ability to manage complex projects and engage senior stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Chain IQ.
We think you need these skills to ace Sourcing Professional Services - BPO in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Sourcing Professional Services - BPO. Highlight your experience in sourcing and any relevant projects you've led, especially in regulated environments like financial services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for procurement and how your skills align with Chain IQ's values. Don’t forget to mention specific examples of your past successes in BPO sourcing.
Showcase Your Stakeholder Engagement Skills:Since this role involves engaging with senior stakeholders, make sure to highlight your communication and negotiation skills. Share examples of how you've successfully managed relationships and influenced decision-making in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Chain IQ Group AG
✨Know Your BPO Inside Out
Make sure you brush up on your knowledge of Business Process Outsourcing, especially in the banking and financial services sector. Understand the key categories like Finance & Accounting, HR services, and customer service operations. This will help you speak confidently about your experience and how it aligns with Chain IQ's needs.
✨Showcase Your Strategic Thinking
Prepare to discuss specific examples where you've led complex sourcing initiatives. Highlight your ability to develop sourcing strategies and manage large-scale projects. Use metrics to demonstrate your impact, such as cost savings or efficiency improvements, to show that you can deliver measurable outcomes.
✨Engage with Stakeholders
Since this role involves working closely with senior client stakeholders, practice articulating your ideas clearly and confidently. Be ready to discuss how you've built relationships in the past and how you handle challenging conversations. This will showcase your communication skills and your ability to influence decision-making.
✨Stay Current with Market Trends
Research the latest trends in BPO and procurement services. Being knowledgeable about market dynamics and emerging technologies will not only impress your interviewers but also demonstrate your commitment to staying ahead in the industry. Bring up any relevant insights during your conversation to show you're proactive and informed.
