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- Tasks: Lead a high-volume restaurant at Birmingham Airport, ensuring exceptional service and operational excellence.
- Company: Join Chaiiwala, a fast-growing South Asian café brand known for its premium chai and vibrant atmosphere.
- Benefits: Competitive salary of circa £40,000 and opportunities for career growth in a dynamic environment.
- Why this job: Be part of an exciting brand that's raising the bar in the QSR market and making an impact.
- Qualifications: Experience as a Restaurant General Manager or Store Manager in a high-volume setting is essential.
- Other info: This role offers a chance to showcase your leadership skills in a flagship corporate store.
Birmingham Airport circa £40,000 Ref: 10214
The Company
Lord Accounting and Finance are recruiting on behalf of Chaiiwala who are one of the UK's fastest-growing South Asian café brands, known for its premium chai, street-food inspired menu and warm hospitality. Following a recent announcement of strong year-on-year revenue growth, the business continues to scale at pace across the UK and internationally, investing heavily in people, product and operational excellence. With a blend of franchised and corporate-owned sites, Chaiiwala is raising the bar for what great QSR looks like. This opportunity sits within the corporate estate and is a flagship store located at Birmingham Airport, one of the brand's most visible, high-profile and commercially important locations. This is a business with momentum, ambition and a clear growth plan and they’re looking for a proven operator to lead from the front.
The Role
As Restaurant General Manager, you’ll take full ownership of a high-volume, high-footfall airport location with fast-paced, all-day trading. This is a demanding environment that requires pace, precision and calm leadership at peak times. You’ll have full P&L responsibility, driving sales, controlling labour and food costs, and ensuring the site delivers against its commercial targets. Alongside this, you’ll build and lead a high-performing team, maintain exceptional operational standards, and deliver consistently across speed, quality, service and profitability. As a flagship corporate store, you’ll play a key role in showcasing the brand in a highly visible environment, ensuring both customers and team members experience Chaiiwala at its very best.
The Person
You’ll be an experienced Restaurant General Manager or Store Manager from a high-volume QSR or fast-casual brand, comfortable leading large teams in relentless footfall environments. You’re commercially sharp, operationally strong and thrive under pressure. You set high standards, lead by example and know how to train, motivate and retain great people. You understand the balance between people, pace and profit and never compromise on quality or guest experience. Ambitious, hands-on and resilient, you’re ready to step into a flagship corporate role within a business that’s growing fast and investing for the long term.
How to Apply
If you thrive running busy, high-profile restaurants and want to be part of one of the UK’s most exciting growth brands, please apply by clicking the button below, attaching your CV in Word format and quoting reference 10214.
Restaurant General Manager - Chaiiwala employer: Chaiiwala
Contact Detail:
Chaiiwala Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant General Manager - Chaiiwala
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Chaiiwala. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Chaiiwala’s values, menu, and recent news. Be ready to discuss how your experience aligns with their fast-paced environment and how you can contribute to their growth. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your leadership style and how you handle high-pressure situations. The more comfortable you are talking about your experiences, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to tailor your CV to highlight your relevant experience in high-volume QSR settings. Let’s get you that flagship role at Birmingham Airport!
We think you need these skills to ace Restaurant General Manager - Chaiiwala
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the restaurant industry shine through. We want to see how your experience aligns with our values at Chaiiwala and how you can contribute to our warm hospitality and vibrant atmosphere.
Highlight Your Leadership Skills: As a Restaurant General Manager, you'll be leading a team in a fast-paced environment. Make sure to showcase your leadership experience and how you've successfully managed teams in high-volume settings. We’re looking for someone who can inspire and motivate others!
Be Specific About Your Achievements: Don’t just list your responsibilities; we want to hear about your successes! Use numbers and examples to illustrate how you’ve driven sales, controlled costs, or improved service standards in your previous roles. This will help us see the impact you can make at Chaiiwala.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t forget to attach your CV in Word format and quote reference 10214!
How to prepare for a job interview at Chaiiwala
✨Know Your Chaiiwala
Before the interview, make sure you do your homework on Chaiiwala. Understand their menu, values, and what sets them apart in the QSR market. This will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Restaurant General Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've motivated and trained staff in high-pressure environments. Highlight your experience in maintaining operational standards and driving sales.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced setting. Think about past experiences where you had to manage peak times or resolve customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Discuss Financial Acumen
Since you'll have P&L responsibility, be prepared to discuss your experience with budgeting, controlling costs, and driving profitability. Bring specific examples of how you've successfully managed finances in previous roles to illustrate your commercial sharpness.
