At a Glance
- Tasks: Lead a team providing life-changing welfare rights, debt, and housing advice.
- Company: CHAI, a community-focused organisation dedicated to improving wellbeing in Edinburgh.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Join a dynamic team committed to continuous improvement and community support.
- Why this job: Shape services that empower individuals and families facing financial hardship.
- Qualifications: Experience in leadership and a passion for tackling poverty and inequality.
The predicted salary is between 40582 - 49600 £ per year.
About CHAICHAI is a leading community advice organisation dedicated to reducing poverty, preventing homelessness and improving the wellbeing of individuals and families across Edinburgh. We believe that no one in our communities should endure hardship. Our Financial Wellbeing Team provides high-quality welfare rights, debt and housing advice to some of the city's most vulnerable people through a range of community-based services.
We are looking for an experienced, motivated and inspirational Service Manager to lead our Financial Wellbeing Team and help shape the future of our services.
About the RoleThis is an exciting opportunity to join CHAI's Senior Management Team at a time of continued growth and development. As Service Manager for our Financial Wellbeing Team, you will lead a dedicated team of advisers delivering life-changing welfare rights, debt and housing advice to individuals and families across Edinburgh.
You will be responsible for ensuring the highest standards of service delivery, supporting and developing staff, maintaining strong relationships with commissioners and partners, and driving continuous improvement across the service. This is a varied and rewarding leadership role that combines operational management with strategic development.
You will play a key role in shaping and expanding our services, identifying new opportunities, supporting funding initiatives and helping to ensure CHAI continues to meet the changing needs of our communities. We are looking for someone who is passionate about tackling poverty and inequality, who inspires others to achieve their best, and who is committed to delivering excellent advice services that empower people to improve their lives.
Job PurposeAs a member of CHAI's Senior Management Team, you will provide leadership and operational management to a team of advisers delivering welfare rights, debt and housing advice in accordance with the Scottish National Standards for Information and Advice Providers. You will ensure services are delivered to the highest professional standards, contractual targets are achieved, and staff are supported to deliver outstanding outcomes for clients.
Our advisers work across a variety of locations including GP surgeries, Mental Health and Recovery Hubs, community venues and CHAI offices. This is an exciting opportunity to make a genuine difference to the lives of individuals and families experiencing financial hardship.
Service Manager – Financial Wellbeing Team employer: CHAI
CHAI is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong focus on professional development, you will have opportunities to mentor others and enhance your skills in a supportive work culture. Located in Edinburgh, CHAI offers a collaborative environment where you can contribute to meaningful initiatives aimed at alleviating poverty and improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager – Financial Wellbeing Team
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CHAI.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CHAI.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CHAI.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CHAI. Apply directly through us to stand out!
We think you need these skills to ace Service Manager – Financial Wellbeing Team
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CHAI. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager – Financial Wellbeing Team, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CHAI
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CHAI. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
