Job Purpose
To provide high-quality advice, casework and representation to individuals and families on welfare benefits, income maximisation and debt, in accordance with the Scottish National Standards for Information and Advice Providers (SNSIAP) Level 2. This includes providing advice on debt solutions, negotiating with creditors and supporting clients to access the most appropriate debt solution, including the Debt Arrangement Scheme (DAS), sequestration and other statutory and non‑statutory debt remedies.
Responsibilities
- Provide high-quality advice, casework and representation to individuals and families on welfare benefits, income maximisation and debt.
- Provide advice on debt solutions, negotiate with creditors and support clients to access appropriate debt solutions, including DAS, sequestration and other statutory and non‑statutory remedies.
- Provide technical guidance and support to colleagues.
- Mentor and develop advisers.
- Contribute to quality assurance activities.
- Support the Service Manager in maintaining high standards of advice and continuously improving the service.
- Help develop effective partnerships with external organisations.
- Contribute to training, service development and the achievement of organisational objectives.
By joining our team, you will be helping alleviate poverty and improve individuals' and families' lives, ensuring our vision is fulfilled: that no one in our communities endures hardship.
