At a Glance
- Tasks: Handle calls and emails, ensuring top-notch customer service for clients.
- Company: Join an award-winning law firm with a supportive and fun culture.
- Benefits: Great career progression, professional growth, and a friendly work environment.
- Other info: Exciting opportunities for personal and professional development await you.
- Why this job: Be part of a dynamic team making a real difference in client experiences.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Chadwick Lawrence is an award-winning law firm with offices across West Yorkshire. We commit to a Chadwick Lawrence Way of working and a set of values which are at the heart of everything we do and our interaction with others, creating an enjoyable working environment.
We are a leading local law firm with a successful and busy Conveyancing team. We provide a supportive environment for career development, offering exciting challenges and opportunities for personal and professional growth. We are looking to recruit a proactive and professional Customer Service Assistant to join our team.
The successful applicant will handle incoming calls and emails, providing support to the assistants and fee earners, ensuring accurate, timely communication with clients. They will play a key part in maintaining smooth internal processes and delivery of a consistently high-quality customer service experience.
Key responsibilities:- Answering incoming calls when assistants or fee earners are unavailable.
- Provide a calm, professional point of contact for clients.
- Accurately log all calls in the Customer Service Telephone Log (CST).
- Record clear, concise notes for follow-up by the relevant team member.
- Relay call and email details to internal teams promptly.
- Monitor and manage the conveyancingsupportteam@chadlaw.co.uk inbox.
- Maintain a zero-backlog inbox by close of business.
- Maintain 3CX telephone system status and consistent call coverage.
- Support the wider business with additional tasks as required.
- Previous experience in a similar role is essential.
- Excellent communication skills and experience in handling difficult conversations.
- High attention to detail and accurate record-keeping.
- Good organisational and time management abilities.
- High degree of initiative and the ability to manage time and workload effectively.
- Able to work well both independently and as part of a team.
We offer excellent career progression opportunities through a structured fee-earner progression scheme. Having recently won a number of awards, this is an exciting opportunity to join a progressive firm who are well respected in the West Yorkshire region.
Customer Service Assistant in Wakefield employer: Chadwick Lawrence Solicitors
Chadwick Lawrence is an award-winning law firm located in West Yorkshire, dedicated to fostering a supportive and enjoyable working environment. As a Customer Service Assistant, you will benefit from excellent career progression opportunities within a progressive firm that values personal and professional growth, all while being part of a team that prioritises high-quality customer service and effective communication.
Contact Details:
Chadwick Lawrence Solicitors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Wakefield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Chadwick Lawrence's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky questions during the interview like a pro.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experience where you've demonstrated excellent communication and organisational skills. This will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you're the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at Chadwick Lawrence and how your values align with ours. Keep it professional but let your personality come through!
Be Clear and Concise:When filling out your application, clarity is key. Use straightforward language and avoid jargon. We appreciate well-organised information that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures it reaches the right people in our People & Culture Team, and helps us keep everything organised. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Chadwick Lawrence Solicitors
✨Know the Chadwick Lawrence Way
Before your interview, take some time to understand the values and culture of Chadwick Lawrence. Familiarise yourself with their commitment to creating an enjoyable working environment and how they prioritise client interactions. This will help you align your answers with their ethos during the interview.
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Prepare examples from your past experiences where you've successfully handled difficult conversations or provided exceptional service. Be ready to demonstrate your ability to remain calm and professional under pressure.
✨Highlight Your Organisational Skills
Given the role's focus on managing calls and emails, be prepared to discuss your organisational strategies. Share specific methods you use to keep track of tasks and ensure timely follow-ups. Mention any tools or systems you've used to maintain a zero-backlog inbox.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the firm. Inquire about the team dynamics, opportunities for career development, or how they measure success in the Customer Service department. This not only shows your enthusiasm but also helps you gauge if the firm is the right fit for you.
