At a Glance
- Tasks: Assist patients, manage appointments, and support the healthcare team in a busy practice.
- Company: Friendly medical practice serving over 7,000 patients with a supportive team environment.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference in patient care.
- Why this job: Join a dynamic team and gain valuable experience in the healthcare sector.
- Qualifications: GCSEs in English and maths, customer service experience, and IT skills required.
- Other info: Opportunity for career growth and development in a supportive setting.
The predicted salary is between 13 - 16 £ per hour.
Our new member of staff will work 16-20 hours per week. The post hours are a variety of morning, afternoon or evening shifts, but include a late shift on a Friday until 19:30. By applying to the role you accept that this includes a late shift on a Friday. You will need to be able to provide cover at short and long‑term notice to cover staff absences. This may mean changing your hours for that week. You will have an excellent attendance record, be a good timekeeper, able to work under pressure and enjoy working as part of a team. Previous experience is advantageous but not essential.
Main duties of the job:
- Front of house reception, managing patient queries and requests.
- Appointment book and recalls.
- Document management and medical administrative duties.
About us:
We are a friendly busy practice serving over 7,000 patients. Our Primary Health Care team includes 7 GPs, 1 Advanced Practitioner, 1 Paramedic, 1 Practice Nurse, 1 NA, 1 HCA, First Contact Physio Practitioners, Pharmacists and Health and Wellbeing counsellors. We have an active group of Practice Champions to support our patients. Our last CQC inspection (October 2016) was "good with some outstanding features". We encourage learning and we offer training and support to all our staff. We have monthly staff meetings and twice‑yearly away days.
Job responsibilities:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the doctors and practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Full job description will be available upon request.
Qualifications:
- At least 2 GCSEs or equivalent in English and maths.
- Computer / IT experience and good working knowledge.
- Customer Service or Healthcare experience is required.
- Experience of EMIS, DOCMAN, ACCURX, NHS Email, Clinical Coding, Medical terminology.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Receptionist and administrator in Stockport employer: Chadsfield Medical Practice
Contact Detail:
Chadsfield Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist and administrator in Stockport
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Do a mock interview with a friend or family member. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your customer service abilities and teamwork. We want to see how you handle pressure and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Medical Receptionist and administrator in Stockport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with patients.
Tailor Your Application: Make sure to tailor your application to the specific role of Medical Receptionist and Administrator. Highlight any relevant experience or skills that match the job description, like customer service or IT skills. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Chadsfield Medical Practice
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the duties of a Medical Receptionist and administrator, especially the importance of managing patient queries and appointment bookings. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be ready to share examples of your customer service experience. Think of situations where you’ve handled difficult queries or provided excellent support, as this will highlight your ability to work under pressure and maintain a friendly image.
✨Flexibility is Key
Given the varied hours and the need for cover at short notice, emphasise your flexibility during the interview. Be prepared to discuss how you can adapt to changing schedules and your willingness to take on late shifts, especially on Fridays.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as their approach to team collaboration or training opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
