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- Tasks: Support patients by managing orders and resolving queries in a friendly team.
- Company: Join Fresenius Medical Care, a leader in kidney care innovation.
- Benefits: Enjoy competitive salary, 33 days holiday, health cash plan, and training opportunities.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong IT skills and customer service experience required.
- Other info: Flexible working hours with excellent growth potential in a supportive environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Patient Relations Coordinator page is loaded## Patient Relations Coordinatorremote type: Hybridlocations: Huthwaite, Nottinghamshire, United Kingdomtime type: Full timeposted on: Posted 8 Days Agotime left to apply: End Date: January 30, 2026 (30+ days left to apply)job requisition id: R0224130**Patient Relations Coordinator – Fixed Term up to 12 months**At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision “Creating a future worth living. For patients. Worldwide. Every day.” guides everything we do. With over 125,000 people working across 3,700 dialysis centre\’s and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy. Our values drive us: We Care for our patients, each other, and our communities. We Connect across teams and borders to deliver excellence together. And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.This role is a **full time, fixed term for up to 12 months, 37.5 hours per week,** working Monday to Friday 9am to 5pm. Our head office is based in Huthwaite, Nottinghamshire.We are looking for somebody with a good telephone manner who enjoys interacting with patients and colleagues to work as part of our friendly and dedicated Customer Care team, here at our Head Office in Huthwaite.We would like you to be comfortable using all of the standard software packages and we can provide the training for our bespoke in-house systems.**Your Responsibilities:*** Ensure the timely order input for allocated accounts e.g., medications or other medical equipment.* Maintain up to date records notifying the Pharmacy department of any changes.* Review the back-order information daily to assess and resolve issues.* Deal with customer queries, keeping them up to date of any problems relating to availability, delivery etc.**Your Profile:*** Strong PC and IT skills, including Word, Excel, and PowerPoint; SAP and Office 365 experience* Proven customer service experience, including telephone and written communication* Confident in problem-solving via telephone and handling customer queries professionally* Accurate keyboard skills and familiarity with electronic email systems* Self-motivated with excellent verbal and written communication skills at all levels* Able to work effectively under pressure and meet deadlines* Strong team player with the ability to work independently* Flexible approach to working hours, including potential weekend shifts and varied patterns between 8am–5pm (with prior notice)**Our Offer for you:**Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and progression.We offer a competitive salary, alongside a wealth of other fantastic benefits listed below:* Company Pension Scheme* Life Assurance* 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service* Health shield – Company paid health cash plan* Training and Development* Long Service Vouchers* bhsf RISE – our Health and Wellbeing hub with 24/7 access to GP’s and Counsellors* Blue Light card – providing thousands of amazing discounts online and on the high streetThere is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have – all dedicated to your professional journey.**Customer Care posts will be subject to a Basic DBS Disclosure****Fresenius Medical Care is an equal opportunities employer****#1 Top Workplace in the area.** #J-18808-Ljbffr
Patient Relations Coordinator employer: CH01 CHE Fresenius Medical Care (Schweiz) AG
Contact Detail:
CH01 CHE Fresenius Medical Care (Schweiz) AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Relations Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fresenius Medical Care. Understand their mission and values, especially how they care for patients. This will help you connect your answers to what they stand for.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of telephone communication, try role-playing with a friend. Get comfortable handling queries and showing off that friendly manner we know you have!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with software like Word, Excel, and any other relevant tools. If you’ve used SAP or Office 365, make sure to highlight that – it’s a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the role and benefits right there. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Relations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Relations Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you connect with our values!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and colleagues, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can handle queries professionally.
Highlight Your IT Proficiency: We’re looking for someone comfortable with standard software packages like Word and Excel. If you have experience with SAP or Office 365, make sure to mention it! This will help us see you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CH01 CHE Fresenius Medical Care (Schweiz) AG
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Relations Coordinator. Familiarise yourself with the key tasks like order input, maintaining records, and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will highlight your strong verbal and written communication skills, which are crucial for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems under pressure. Be ready to discuss these scenarios during the interview, as the ability to handle customer issues professionally is key for this role. Showing that you can think on your feet will impress the interviewers.
✨Be Ready to Discuss Flexibility
The job may require a flexible approach to working hours, so be prepared to talk about your availability. If you have experience working varied shifts or weekends, mention it! This shows that you're adaptable and willing to meet the needs of the team and the patients.