Workforce Recruitment Coordinator

Purpose

This is a dual role, split across two sites/ departments, requiring x3 days focus at Wisley and x2 days with Craft Crew. To deliver general HR support and ensure people quality across a designated Restaurant Associates Venue(s). This role is responsible for talent attraction, recruitment, onboarding, employee engagement, development, and compliance. A core focus is the effective management of the casual workforce with the goal of reducing agency labour. Working closely with the Head of Craft Crew and the Workforce Manager to – primarily supporting the Craft Crew team with casual worker talent attraction, recruitment, onboarding, and engagement. This fast-paced role coordinates with and supplies the required casual workers daily into a range of venues, ensuring quality and consistency in our delivery.

Main Duties & Responsibilities

• Talent Attraction
• Recruitment
• Employee Engagement, Development, Wellbeing
• HR Compliance
• Casual Workforce Management
• Knowledge of all systems required for both facets of the business

Key Relationships

• Head of Craft Crew, Workforce Manager
• Restaurant Associates Venue General Manager and site management team
• Compass UK & Ireland HR Community

Personal Profile

An upbeat and driven individual with a strong sense of integrity and a collaborative mindset. Passionate about creating a positive working environment and delivering best-in-class recruitment and onboarding experiences. Committed to achieving operational excellence & enhancing employee experience at every stage of the lifecycle.

Talent Attraction

• Implement innovative strategies to attract top talent aligned with the Restaurant Associates Venues brand and values.
• Build and maintain strong talent pipelines for current and future hiring needs.
• Establish partnerships with colleges, universities, and industry networks to enhance visibility and attract emerging talent.
• Analyse data and recruitment trends to ensure continuous improvement of attraction strategies.
• Achieve targets to reduce agency usage.

Recruitment

• Oversee the end-to-end recruitment lifecycle, ensuring efficient and inclusive hiring practices, focusing on the employee experience.
• Ensure compliance with all legal requirements, including Right to Work and Equality legislation.
• Collaborate with hiring managers to deliver tailored recruitment support and guidance, and implement a structured onboarding process
• Maintain oversight of all recruitment metrics and provide reporting and insights to the leadership team.
• To be able to source candidates through different advertising sources, able to evaluate the required Craft Crew candidate skills.
• The placing of adverts, sifting CV’s, telephone and face to face interviewing, arranging site trade tests and confirming appointment.
• Carrying out/ coordinating the necessary information for a full new starter inductions.
• Understanding specific unit and site manager’s requirements, to match the perfect person(s)/ support staffing required.
• Exceptional customer service to support to site/ department.
• Self-confident and a strong work ethic, with good planning and multi-tasking skills.

HR Compliance

• Ensure rigorous compliance with all HR policies, procedures, and employment legislation.
• Oversee pre-employment checks, onboarding documentation, and system entries to maintain audit readiness.
• Provide guidance and training to managers on policy adherence and fair employment practices.
• Conduct regular audits to identify and address risks, gaps, or inconsistencies in HR operations.
• Ensure documentation and employee records are maintained in accordance with GDPR and company standards.
• Oversee the administration of tracking probationary review meetings ensuring accurate and timely documentation.
• Ensure completion of exit interviews within the patch and analysis trends to present to relevant heads of department.

Casual Workforce Management

• Develop and manage a scalable, flexible pool of casual ambassadors to meet operational demands of both business facets.
• Implement strategies to minimize reliance on agency staff while maintaining service quality.
• Collaborate with operations and L&D teams to engage, retain, and develop casual workers effectively.
• Introduce consistent systems for booking, performance tracking, and communication with casual staff.
• Monitor usage, cost, and effectiveness of the casual workforce and report on key metrics.

Organisational Culture & Behaviour

• Serve as a cultural ambassador, modelling the values and behaviours expected at Restaurant Associates Venues.
• Foster an inclusive and empowering workplace environment.
• Actively promote the business’s employer brand on internal and external platforms, including social media.
• Support and participate in diversity, equity and inclusion (DEI) initiatives.
• Align with CIPD professional standards and embody contemporary HR leadership practices.

Additional Responsibilities

• Deliver or support recruitment-related learning workshops and training sessions for managers and teams.
• Continuously benchmark service delivery against industry best practice to drive innovation and improvement.
• Collaborate cross-functionally to support business transformation and change initiatives.
• Contribute to strategic site/ department planning and project work as required by the relevant head of department.

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