Workforce Recruitment Coordinator in City of London

Purpose

This is a dual role, split across two sites/ departments, requiring x3 days focus at Wisley and x2 days with Craft Crew.

For Wisley

To deliver general HR support and ensure people quality across a designated Restaurant Associates Venue(s). This role is responsible for talent attraction, recruitment, onboarding, employee engagement, development, and compliance. A core focus is the effective management of the casual workforce with the goal of reducing agency labour.

For Craft Crew

Working closely with the Head of Craft Crew and the Workforce Manager to - primarily supporting the Craft Crew team with casual worker talent attraction, recruitment, onboarding, and engagement.

This fast-paced role coordinates with and supplies the required casual workers daily into a range of venues, ensuring quality and consistency in our delivery.

Main Duties & Responsibilities

• Talent Attraction
• Recruitment
• Employee Engagement, Development, Wellbeing
• HR Compliance
• Casual Workforce Management
• Knowledge of all systems required for both facets of the business

Key Relationships

• Head of Craft Crew, Workforce Manager
• Restaurant Associates Venue General Manager and site management team
• Compass UK & Ireland HR Community

Personal Profile

An upbeat and driven individual with a strong sense of integrity and a collaborative mindset. Passionate about creating a positive working environment and delivering best-in-class recruitment and onboarding experiences. Committed to achieving operational excellence & enhancing employee experience at every stage of the lifecycle.

Talent Attraction

• Implement innovative strategies to attract top talent aligned with the Restaurant Associates Venues brand and values.
• Build and maintain strong talent pipelines for current and future hiring needs.
• Establish partnerships with colleges, universities, and industry networks to enhance visibility and attract emerging talent.
• Analyse data and recruitment trends to ensure continuous improvement of attraction strategies.
• Achieve targets to reduce agency usage.

Recruitment

• Oversee the end-to-end recruitment lifecycle, ensuring efficient and inclusive hiring practices, focusing on the employee experience.
• Ensure compliance with all legal requirements, including Right to Work and Equality legislation.
• Collaborate with hiring managers to deliver tailored recruitment support and guidance, and implement a structured onboarding process
• Maintain oversight of all recruitment metrics and provide reporting and insights to the leadership team.
• To be able to source candidates through different advertising sources, able to evaluate the required Craft Crew candidate skills.
• The placing of adverts, sifting CV's, telephone and face to face interviewing, arranging site trade tests and confirming appointment.
• Carrying out/ coordinating the necessary information for a full new starter inductions.
• Understanding specific unit and site manager's requirements, to match the perfect person(s)/ support staffing required.
• Exceptional customer service to support to site/ department.
• Self-confident and a strong work ethic, with good planning and multi-tasking skills.

HR Compliance

• Ensure rigorous compliance with all HR policies, procedures, and employment legislation.
• Oversee pre-employment checks, onboarding documentation, and system entries to maintain audit readiness.
• Provide guidance and training to managers on policy adherence and fair employment practices.
• Conduct regular audits to identify and address risks, gaps, or inconsistencies in HR operations.
• Ensure documentation and employee records are maintained in accordance with GDPR and company standards.
• Oversee the administration of tracking probationary review meetings ensuring accurate and timely documentation.
• Ensure completion of exit interviews within the patch and analysis trends to present to relevant heads of department.

Casual Workforce Management

• Develop and manage a scalable, flexible pool of casual ambassadors to meet operational demands of both business facets.
• Implement strategies to minimize reliance on agency staff while maintaining service quality.
• Collaborate with operations and L&D teams to engage, retain, and develop casual workers effectively.
• Introduce consistent systems for booking, performance tracking, and communication with casual staff.
• Monitor usage, cost, and effectiveness of the casual workforce and report on key metrics.

Organisational Culture & Behaviour

• Serve as a cultural ambassador, modelling the values and behaviours expected at Restaurant Associates Venues.
• Foster an inclusive and empowering workplace environment.
• Actively promote the business's employer brand on internal and external platforms, including social media.
• Support and participate in diversity, equity and inclusion (DEI) initiatives.
• Align with CIPD professional standards and embody contemporary HR leadership practices.

Additional Responsibilities

• Deliver or support recruitment-related learning workshops and training sessions for managers and teams.
• Continuously benchmark service delivery against industry best practice to drive innovation and improvement.
• Collaborate cross-functionally to support business transformation and change initiatives.
• Contribute to strategic site/ department planning and project work as required by the relevant head of department.

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