At a Glance
- Tasks: Support individuals with complex needs in their recovery journey and coordinate personalised action plans.
- Company: Change Grow Live, a charity dedicated to making a difference in people's lives.
- Benefits: 25 days annual leave, wellness hours, pension scheme, and career development opportunities.
- Other info: Join a friendly team in a supportive environment with excellent growth potential.
- Why this job: Make a real impact by helping others overcome challenges and improve their lives.
- Qualifications: Experience in substance misuse, mental health, and multi-agency collaboration.
The predicted salary is between 27000 - 32000 £ per year.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are Be open, be compassionate and be bold and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
We currently have an exciting opportunity for a Complex Needs Recovery Coordinator to join us. With this role you'll be working as part of the Sunderland Altogether Improving Lives (SAIL) Team in central Sunderland. The team supports people who may typically find it challenging to engage with treatment for drug and alcohol issues due to their complex needs. As a Complex Needs Recovery Coordinator, you will support those people to engage with their Recovery Coordinator while working alongside other community services.
Location: Sunderland
Hours: Full time, 37.5 per week
Full Time Salary: £27, £32,002.35 Dependent on experience (Based on full time hours, pro rata for part time)
Contract Type: Fixed term until the 31st March 2027
Responsibilities:
- Coordinate and lead a solution-based approach, engaging Service Users in appropriate services
- Carry a caseload of complex clients, developing personalised action plans
- Participate in multi-agency initiatives to reduce the level risk
- Work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment
- Work proactively to ensure that Service Users have access to ongoing healthcare
- To develop an Individual action Plan with each service user in conjunction with other agencies and professionals who will need to be involved.
- To work with identified complex needs clients with substance misuse and mental health issues and physical issues, to overcome barriers to services and engagement
About you:
- Experience of working in one or more of the following fields: substance misuse, alcohol misuse, mental health
- Experience of working with people who have multiple and complex needs
- Knowledge and experience of multi-agency working with experience of facilitating multi-agency meetings
- Excellent communication, negotiation, and advocacy skills
- Be able to build and maintain relationships with a wide range of services
- Can work autonomously as well as part of a team
- Good levels of IT literacy, including the ability to use IT systems including MS Office applications
- Able to critically reflect and evaluate interventions, service delivery and areas for development
What we will give to you:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities.
- Eligibility for participation in our Refer a Friend Scheme.
Direct applications only — we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time): CGL points 23 to 28 (£27, £32, ILW / OLW /Fringe: N/A - Outside London Weighting Area
Interview Date: 9/3/2026
Closing Date: 3/3/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Complex Needs Recovery Coordinator in Sunderland employer: CGL (Change, Grow, Live)
Change Grow Live is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact in the community. With a strong focus on compassion and collaboration, employees enjoy a supportive work culture, comprehensive benefits including additional annual leave for long service, and opportunities for professional growth within a dedicated team in Sunderland. Join us to be part of a transformative journey, helping individuals with complex needs achieve their recovery goals.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Needs Recovery Coordinator in Sunderland
✨Tip Number 1
Get to know the organisation! Research Change Grow Live and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to substance misuse and mental health. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to complex needs and recovery coordination. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Change Grow Live.
We think you need these skills to ace Complex Needs Recovery Coordinator in Sunderland
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way!
Tailor Your Application:Make sure to customise your application for the Complex Needs Recovery Coordinator role. Highlight your relevant experience in substance misuse and mental health, and show us how you embody our core values of being open, compassionate, and bold.
Showcase Your Skills:Use your application to demonstrate your excellent communication and negotiation skills. Give examples of how you've built relationships with service users or worked in multi-agency settings. We love seeing practical examples!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CGL (Change, Grow, Live)
✨Know the Values
Familiarise yourself with Change Grow Live's core values: 'Be open, be compassionate and be bold'. Think of examples from your past experiences that demonstrate how you embody these values, especially in challenging situations.
✨Showcase Your Experience
Prepare to discuss your experience in substance misuse, mental health, or working with complex needs. Be ready to share specific cases where you successfully engaged clients or collaborated with multi-agency teams.
✨Communication is Key
Highlight your communication, negotiation, and advocacy skills during the interview. Consider role-playing scenarios where you had to advocate for a service user or negotiate with other professionals to ensure the best outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the SAIL Team. This shows your genuine interest and helps you understand how you can contribute effectively. Ask about their approach to multi-agency initiatives or how they measure success in client engagement.
