At a Glance
- Tasks: Design and improve user-centred public services with a focus on innovation and collaboration.
- Company: Join CGI, an inclusive employer recognised as one of the best places to work.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Hybrid role with opportunities for career growth and a supportive community.
- Why this job: Make a real impact on digital service design while shaping the future of public services.
- Qualifications: Experience in service design and a passion for user-centred solutions.
The predicted salary is between 57692 - 70512 £ per year.
This job is with CGI, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Human Centered Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience.
As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value.
Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions.
Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you'll be part of an open, friendly community of experts.
We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week.
Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities.
Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective.
You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.
You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes.
Lead
Human Centered Design - Service Designer in York employer: CGI
At CGI, we pride ourselves on being an inclusive employer that fosters a supportive and collaborative work culture. As a Platform Engineer in Glasgow, you'll enjoy competitive benefits including a strong pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a commitment to employee growth and development, you'll have the freedom to innovate and make a meaningful impact while working alongside a diverse community of experts dedicated to shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Human Centered Design - Service Designer in York
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at CGI for a Human Centered Design - Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like CGI before they go live!
We think you need these skills to ace Human Centered Design - Service Designer in York
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Human Centered Design - Service Designer at CGI, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work CGI does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to CGI. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at CGI.
How to prepare for a job interview at CGI
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with CGI, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. CGI might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at CGI!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what CGI is looking for.
