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- Tasks: Lead innovative service design projects that enhance user experiences and meet real-world needs.
- Company: Join CGI, a top-rated employer known for its collaborative and inclusive culture.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and opportunities for career growth.
- Why this job: Make a tangible impact on digital public services while working with diverse teams.
- Qualifications: Experience in service design and strong skills in user research and collaboration.
- Other info: Hybrid role with flexible work arrangements and a supportive community of experts.
The predicted salary is between 36000 - 60000 £ per year.
At CGI, we’re reimagining how digital public services are designed and delivered — putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you’ll play a key role in shaping user‑centred, end‑to‑end services that meet real‑world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you’ll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership — empowering you to shape the future of digital service design.
Responsibilities:
- Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.
- Design & Deliver: Create clear as‑is and to‑be service blueprints, user journeys, and system maps to identify opportunities and pain points.
- Collaborate & Influence: Facilitate co‑design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.
- Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects.
- Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.
Required Qualifications:
- Strong service design experience in complex digital environments, ideally with public sector or GDS projects.
- Proven experience designing end‑to‑end digital or omni‑channel services.
- Strong knowledge of GDS principles and delivering to GDS standards.
- Expertise in service blueprints, user journeys, and ecosystem mapping.
- Proficient in research‑informed design and collaborative, agile delivery.
- Excellent stakeholder facilitation and visual communication skills.
- Experience mentoring or supporting design capability within teams.
- Proficiency with Miro/Mural, Figma, and Office 365.
Desirable:
- Background in public sector, NHS, or other regulated environments.
- Understanding of data‑driven experimentation and behavioural analytics.
Benefits & Perks:
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Seniority level: Entry level
Employment type: Full‑time
Job function: Design, Art/Creative, and Information Technology
Industries: IT Services and IT Consulting
Location: Newcastle Upon Tyne, England, United Kingdom
Security Clearance: UK Security Clearance or eligibility for clearance; hybrid role (2–3 days per week in office or client site).
Service Designer in Wideopen employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Wideopen
✨Tip Number 1
Network like a pro! Reach out to current CGI employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, participate in design challenges or workshops related to service design. This not only showcases your expertise but also demonstrates your collaborative spirit.
✨Tip Number 3
Prepare for interviews by diving deep into CGI’s projects and values. Tailor your examples to highlight how your experience aligns with their mission of user-centred design. It’ll show you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the CGI team and being part of our community.
We think you need these skills to ace Service Designer in Wideopen
Some tips for your application 🫡
Show Your Passion for Service Design: When you’re writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've tackled complex journeys and made a real impact in previous roles. We want to see your creativity and commitment to user-centred design!
Tailor Your Application: Make sure to customise your application to highlight your experience with GDS principles and digital environments. Use the job description as a guide to showcase how your skills align with what we’re looking for. This helps us see why you’d be a great fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to understand your qualifications and experiences without wading through fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our friendly community at CGI!
How to prepare for a job interview at CGI
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles, especially GDS standards. Be ready to discuss your past projects and how you've applied user research to drive decisions. This shows you're not just familiar with the theory but have real-world experience.
✨Show Off Your Collaboration Skills
Since this role involves working with multidisciplinary teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight any co-design workshops you've facilitated and how you engaged stakeholders to bring ideas to life.
✨Visual Communication is Key
Bring along some visuals or examples of your work, like service blueprints or user journeys. Being able to communicate your concepts visually will demonstrate your expertise and help you stand out as a candidate who can effectively convey complex ideas.
✨Be Ready to Mentor
As a Senior Service Designer, you'll likely be expected to support junior designers. Think about how you've mentored others in the past and be ready to discuss your approach to fostering growth and maintaining high standards in design projects.
