At a Glance
- Tasks: Lead service design for impactful public sector projects, shaping user-centred services.
- Company: Join CGI, a top-rated employer committed to inclusivity and innovation.
- Benefits: Enjoy competitive salary, excellent pension, private healthcare, and become a CGI Partner.
- Other info: Hybrid role with opportunities for continuous learning and career growth.
- Why this job: Make a real difference in society by improving public services through design.
- Qualifications: Experience in service design and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
At CGI, we design and deliver services that make a meaningful difference to society. As a Senior Service Designer, you will shape end‑to‑end services that improve how people interact with critical public sector systems, ensuring they are accessible, effective, and built around real user needs. You will play a key role in influencing service direction, helping teams define the right problems to solve, and delivering outcomes that create lasting value. Working in a collaborative environment, you’ll have the opportunity to take ownership of complex challenges, apply creative thinking, and contribute to impactful solutions that support the transformation of public services.
Benefits: CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee. We are committed to inclusivity and building a diverse community of tech talent, including support for Armed Forces personnel. Join us and you’ll be part of an open, friendly community of experts. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Responsibilities: In this role, you will lead service design across complex government programmes, shaping services end‑to‑end across digital and non‑digital touchpoints. You will use research, data, and evidence to define problems, influence service direction, and ensure solutions meet user needs while aligning with policy, operational, and technical constraints. Working within multidisciplinary teams, you will collaborate closely with designers, researchers, product managers, and stakeholders to deliver cohesive, user‑centred services. You will take ownership of service design outputs, from journey maps to service blueprints, and use visual storytelling to communicate ideas clearly. You will guide teams through iterative design processes, facilitate co‑creation, and drive continuous improvement by embedding feedback and insight into service evolution.
- Lead & shape end‑to‑end service design across complex ecosystems
- Design & deliver service blueprints, journey maps, and future‑state models
- Collaborate & co‑create with multidisciplinary teams and stakeholders
- Use research & insight to define problems and inform design decisions
- Facilitate & communicate service concepts through storytelling and visualisation
- Ensure & align services with GOV.UK standards and accessibility requirements
- Influence & advocate for user‑centred design across teams
- Improve & iterate services using data, feedback, and continuous learning
Qualifications: To succeed, you will bring strong experience in service design within complex, user‑centred environments, ideally within government or regulated sectors. You will be confident working across the full service lifecycle, using research and collaboration to drive meaningful outcomes, and communicating effectively with a wide range of stakeholders.
- You should have proven experience designing end‑to‑end services
- Strong knowledge of GOV.UK design system, service manual, and service standards
- Experience creating service models, blueprints, and future‑state designs
- Ability to use research and evidence to inform decisions
- Strong communication and stakeholder engagement skills
- Proven ability to work in multidisciplinary Agile teams
- Experience influencing stakeholders and advocating for user needs
- Understanding of accessibility standards (WCAG 2.2 AA)
- Ability to work within constraints and challenge appropriately
- Experience using data and feedback to drive continuous improvement
- Must hold or be eligible for SC clearance
Senior Service Designer in Wideopen employer: CGI
At CGI, we pride ourselves on being a leading employer that fosters a collaborative and inclusive work culture, where your contributions as a Senior Service Designer will directly impact public services. With a competitive salary, excellent benefits including private healthcare and a share scheme, and recognition as one of the UK's Best Employers, you will thrive in an environment that values your expertise and supports your professional growth. Join us to be part of a friendly community dedicated to making a meaningful difference in society through innovative service design.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Wideopen
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those at CGI or similar organisations. Attend industry events, webinars, or even local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Use visuals like journey maps and service blueprints to demonstrate your process and outcomes. This will help you stand out during interviews.
✨Tip Number 3
Prepare for the interview by understanding CGI's values and recent projects. Tailor your responses to show how your experience aligns with their mission of improving public services. Be ready to discuss how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at CGI and making a difference.
We think you need these skills to ace Senior Service Designer in Wideopen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience in service design, especially within complex environments, and show how you can meet the specific needs outlined in the job description.
Showcase Your Skills:Use your application to demonstrate your strong communication and stakeholder engagement skills. Share examples of how you've influenced service direction and advocated for user-centred design in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where appropriate to make your achievements stand out, and ensure your passion for improving public services shines through.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily track your application status. Plus, it’s a great way to show your enthusiasm for joining our team!
How to prepare for a job interview at CGI
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially within public sector contexts. Brush up on your knowledge of the GOV.UK design system and service standards, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Collaborative Spirit
Since this role involves working with multidisciplinary teams, be prepared to discuss your experience collaborating with designers, researchers, and stakeholders. Share specific examples of how you’ve facilitated co-creation and driven outcomes through teamwork.
✨Bring Data to the Table
Highlight your ability to use research and evidence to inform design decisions. Be ready to discuss how you've used data to define problems and iterate on services, showcasing your commitment to user-centred design.
✨Visual Storytelling is Key
As a Senior Service Designer, you'll need to communicate complex ideas clearly. Prepare to demonstrate your skills in creating journey maps and service blueprints, and think about how you can use visual storytelling to convey your design concepts effectively.
