At a Glance
- Tasks: Analyse business needs and shape user-centric digital services for government.
- Company: Join CGI, a leader in transforming public services with innovative digital solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact on government services and improve lives through digital transformation.
- Qualifications: Experience in business analysis within government and strong Agile delivery skills.
The predicted salary is between 45000 - 55000 € per year.
At CGI, we help transform public services by delivering user‑centric digital solutions that create meaningful outcomes for citizens and government organisations. We’re looking for a Senior Business Analyst to support the delivery of high‑profile Government services, working closely with multidisciplinary Agile teams to shape products and services that meet user needs, accessibility standards, and strategic objectives. This is an exciting opportunity to contribute to impactful digital transformation programmes, influence service design and delivery, and collaborate with stakeholders across product, delivery, and user‑centric design teams in a fast‑paced and supportive environment. This is a hybrid position, but due to client requirements, it will involve occasional travel to the client site in Newcastle throughout the engagement, so being based close to Newcastle would be an advantage.
Your future duties and responsibilities
- Work closely with product managers, user‑centric design teams, developers, and stakeholders to analyse complex business problems and translate them into clear, actionable requirements.
- Play a key role in shaping digital services that align with Government Service Standards and WCAG 2.2 AA accessibility requirements, ensuring products deliver measurable value for users and the organisation.
- Facilitate workshops, create and manage user stories and epics, support Agile delivery activities, and contribute to service assessments, sprint reviews, and show‑and‑tell sessions.
- Help drive continuous improvement while supporting informed decision‑making across the delivery lifecycle.
Key responsibilities
- Analyse & Define business and user requirements through workshops and stakeholder engagement.
- Create & Manage user stories, epics, and acceptance criteria for functional and non‑functional requirements.
- Collaborate & Deliver alongside Product Managers, UCD teams, developers, and delivery managers.
- Support & Contribute to Agile ceremonies including sprint reviews, backlog refinement, and show‑and‑tell sessions.
- Ensure & Align services with Government Service Standards and WCAG 2.2 AA accessibility requirements.
- Facilitate & Communicate stakeholder discussions, priorities, risks, and business impacts.
- Model & Improve business processes using tools such as BPMN, UML, or similar methodologies.
- Observe & Support user research activities and document findings to support service improvements.
- Prioritise & Refine service backlogs in collaboration with Product Managers and delivery teams.
- Identify & Mitigate risks, constraints, and dependencies impacting service delivery.
Required Qualifications To Be Successful In This Role
To succeed in this role, you’ll bring strong business analysis experience within Government or public sector environments, alongside a practical understanding of Agile delivery and user‑centric design principles. You should be confident engaging stakeholders, translating complex requirements into actionable user stories, and supporting the delivery of accessible, user‑focused digital services.
Essential qualifications and experience
- Proven experience working as a Business Analyst within Government or public sector programmes.
- Strong experience creating user stories, epics, and acceptance criteria within Agile environments.
- Practical understanding of Government Service Standards and WCAG 2.2 AA accessibility requirements.
- Experience facilitating workshops and gathering business and user requirements.
- Strong stakeholder management and communication skills across technical and non‑technical audiences.
- Experience supporting Agile delivery methodologies including Scrum ceremonies and backlog management.
- Knowledge of business process modelling techniques such as BPMN, UML, or similar.
- Proficiency with tools including Jira, Confluence, Miro, Mural, and MS Visio.
- Ability to analyse complex business problems and recommend user‑focused solutions.
- Experience contributing to user research activities and service assessments is highly desirable.
Senior Business Analyst – Government Digital Services in Wideopen employer: CGI
At CGI, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that fosters collaboration and innovation. As a Senior Business Analyst in Government Digital Services, you will have the opportunity to make a real impact on public services while enjoying flexible working arrangements and professional growth opportunities. Our commitment to user-centric design and accessibility standards ensures that your contributions will lead to meaningful outcomes for citizens, making this role both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst – Government Digital Services in Wideopen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in government digital services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and Agile methodologies. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve worked on relevant projects, gather examples that highlight your ability to create user stories and facilitate workshops. This will give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Business Analyst – Government Digital Services in Wideopen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Business Analyst role. Highlight your experience in government or public sector environments, and showcase how your skills align with the job description. We want to see how you can contribute to our mission!
Showcase Your Agile Experience:Since this role involves working within Agile teams, be sure to emphasise your experience with Agile methodologies. Mention any specific ceremonies you've facilitated or participated in, like sprint reviews or backlog refinement. This will help us see your fit for the team!
Highlight User-Centric Design Skills:As a Senior Business Analyst, understanding user needs is crucial. Share examples of how you've gathered user requirements and translated them into actionable user stories. We love seeing how you’ve made a difference in delivering accessible digital services!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at CGI!
How to prepare for a job interview at CGI
✨Know Your Agile Stuff
Make sure you brush up on Agile methodologies, especially Scrum ceremonies. Be ready to discuss how you've facilitated workshops and contributed to sprint reviews in your previous roles. This will show that you understand the Agile environment and can hit the ground running.
✨Master User Stories and Epics
Get familiar with creating user stories and epics, as this is a key part of the role. Prepare examples from your past experience where you translated complex requirements into clear, actionable user stories. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Understand Accessibility Standards
Since the role involves aligning services with Government Service Standards and WCAG 2.2 AA accessibility requirements, make sure you know these standards inside out. Be prepared to discuss how you've ensured accessibility in your previous projects and why it's important for user-centric design.
✨Engage Stakeholders Like a Pro
Showcase your strong stakeholder management skills by preparing examples of how you've communicated priorities, risks, and business impacts in past roles. Think about specific situations where you successfully navigated complex discussions and how you kept everyone aligned throughout the project lifecycle.
