At a Glance
- Tasks: Administer and enhance a live Salesforce platform for public sector clients.
- Company: Join CGI, a leader in delivering impactful digital services.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Primarily remote with opportunities for career growth and inclusivity.
- Why this job: Make a difference in public services while developing your Salesforce expertise.
- Qualifications: Hands-on Salesforce admin experience and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 € per year.
At CGI, we help clients deliver modern, user-focused digital services that create meaningful impact across the public sector. We are looking for a Salesforce Administrator to join our growing Salesforce capability across Scotland and Northern Ireland, supporting the delivery and ongoing enhancement of a major public sector Salesforce platform. This role offers the opportunity to work across both live service support and implementation delivery, helping to maintain platform stability, improve user experience, and contribute to continuous innovation.
Working within a collaborative multidisciplinary team, you will develop your Salesforce expertise while playing a key role in delivering secure, scalable, and business-critical solutions that support long-term transformation and service excellence. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a primarily remote position with occasional client site travel as required.
Benefits
We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Future Duties and Responsibilities
In this role, you will support the ongoing administration, maintenance, and enhancement of a live Salesforce platform within a major public sector environment. You will act as a key member of both the service support and implementation delivery teams, helping to maintain platform stability, resolve incidents, and contribute to the successful rollout of new functionality and improvements. You will work closely with Business Analysts, Developers, Product Owners, and client stakeholders to support user management, platform configuration, security administration, and release activities. Alongside supporting live services, you will contribute to continuous improvement initiatives, helping optimise processes, enhance user experience, and ensure the platform remains secure, scalable, and aligned to evolving business needs.
Key Responsibilities
- Support and administer Salesforce platform operations and user management activities
- Manage and maintain profiles, roles, permission sets, and access controls
- Investigate and resolve Salesforce-related incidents, requests, and production issues
- Configure and support Salesforce objects, fields, flows, validation rules, and page layouts
- Collaborate and deliver enhancements alongside implementation and delivery teams
- Monitor and improve platform performance, data quality, and operational stability
- Contribute and support testing, release management, and deployment activities
- Maintain and produce support documentation, runbooks, and knowledge articles
- Support and enhance role-based access controls and Salesforce security best practices
- Identify and improve automation opportunities and service improvement initiatives
Required Qualifications
To succeed in this role, you should have hands-on Salesforce administration experience alongside strong problem-solving skills and a customer-focused mindset. You will bring experience supporting live environments, an understanding of Salesforce platform configuration, and the ability to work collaboratively within Agile delivery teams supporting both operational support and project delivery activities.
Essential Qualifications
- Hands-on experience in Salesforce Administration or Salesforce platform support
- Strong understanding of profiles, roles, permission sets, and sharing rules
- Experience supporting live service or operational support environments
- Familiarity with incident, problem, and service management processes
- Experience configuring Salesforce objects, fields, flows, and validation rules
- Understanding of Agile delivery methodologies and tools such as Jira
- Strong troubleshooting and analytical problem-solving skills
- Good communication skills across technical and non-technical stakeholders
- Ability to manage multiple priorities and support requests effectively
Desirable Qualifications
- Salesforce Administrator certification
- Experience supporting public sector Salesforce implementations
- Exposure to Salesforce Public Sector Solutions (PSS)
- Experience with Case Management or Salesforce Scheduler
- Experience supporting both BAU support and implementation delivery activities
Salesforce Administrator in Wideopen employer: CGI
At CGI, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters inclusivity and diversity within our teams. As a Salesforce Administrator, you will not only enhance your skills in a supportive environment but also enjoy competitive benefits such as a robust pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a focus on employee growth and meaningful contributions to public sector transformation, CGI is dedicated to creating a workplace where your expertise can thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in Wideopen
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or even join relevant groups on LinkedIn. Engaging with others can lead to insider info about job openings and give you a leg up.
✨Tip Number 2
Prepare for those interviews! Research CGI’s projects and values, and think about how your skills align with their needs. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your Salesforce skills! If you’ve worked on any projects or have certifications, make sure to highlight them during conversations. Real-world examples of your expertise can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at CGI.
We think you need these skills to ace Salesforce Administrator in Wideopen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Administrator role. Highlight your hands-on experience with Salesforce, especially in administration and support. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Salesforce in the public sector. Share specific examples of how you've contributed to platform stability or user experience improvements in previous roles.
Showcase Your Problem-Solving Skills:Since strong problem-solving skills are essential for this role, make sure to include examples of how you've tackled challenges in past positions. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at CGI.
How to prepare for a job interview at CGI
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce administration skills. Be ready to discuss your hands-on experience with profiles, roles, and permission sets. They’ll want to know how you’ve tackled real-world problems in live environments, so have some examples up your sleeve!
✨Understand the Public Sector
Since this role is within the public sector, it’s crucial to understand the unique challenges and requirements that come with it. Familiarise yourself with Salesforce Public Sector Solutions and be prepared to discuss how you can contribute to service excellence and transformation.
✨Show Off Your Problem-Solving Skills
Be ready to demonstrate your analytical thinking and troubleshooting abilities. Think of specific incidents you've resolved in the past and how you approached them. This will show that you can handle the operational support side of things effectively.
✨Communicate Like a Pro
You’ll be working with both technical and non-technical stakeholders, so strong communication skills are a must. Practice explaining complex concepts in simple terms, and be prepared to discuss how you’ve collaborated with teams in Agile environments.
