Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design innovative IT services and operating models for public and private sector clients.
- Company: Join CGI, a top-rated employer known for its inclusive culture and career growth.
- Benefits: Enjoy competitive salary, private healthcare, pension, and a share scheme.
- Why this job: Make a real impact by shaping next-gen IT services while collaborating with passionate experts.
- Qualifications: Experience in telecoms service architecture and strong stakeholder management skills required.
- Other info: Hybrid role with opportunities for mentorship and professional development.
The predicted salary is between 36000 - 60000 £ per year.
At CGI, we help organisations turn complex challenges into meaningful, measurable outcomes. As a Service Design Consultant within our Advisory Services team, you’ll shape next-generation IT services and operating models that protect critical systems and enhance user experience across the UK. Working closely with public and private sector clients, you’ll design secure, resilient services that enable innovation, strengthen trust, and deliver lasting business value.
You’ll have the freedom to take ownership, the support to grow, and the opportunity to apply creativity to real-world challenges—while collaborating with experts who are passionate about making a difference through technology. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel to client site 1-2 days per week on average.
Responsibilities
- Lead & Shape: Define service management and strategies aligned to client goals.
- Design & Deliver: Produce SDPs, HLDs, and LLDs that provide clear, delivery roadmaps.
- Assure & Improve: Review and assure service designs, driving continuous improvement.
- Collaborate & Influence: Work closely with stakeholders to integrate new services seamlessly.
- Architect & Align: Design target operating models that balance business and technical needs.
- Optimise & Enable: Assess processes, simulate workflows, and enhance service performance.
- Mentor & Grow: Coach junior consultants and promote best practice across teams.
- Contribute & Develop: Support business development and shape tailored advisory solutions.
Qualifications
- Strong emphasis on service management and service design; ability to translate complex requirements into practical, high-quality solutions.
- Strong background in telecoms service architecture, with experience aligning service design to operational capabilities across multi-vendor landscapes.
- Strong understanding of end-to-end service management and service design practices.
- ITIL Foundation qualification.
- Proven experience in service design and service architecture principles.
- Experience in IT project delivery, process implementation, and improvement.
- Ability to review and assure service designs with constructive feedback.
- Strong stakeholder management, communication, and leadership skills.
- Commercial awareness of IT services, SLAs, and contractual delivery.
- Experience mentoring or coaching colleagues.
Life at CGI
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you can become an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.
ITSM Service Design Consultant - Telecoms in Wideopen employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Service Design Consultant - Telecoms in Wideopen
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and IT service design space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in service management and design. Use real-world examples to demonstrate how you've tackled challenges and delivered results—this is your time to shine!
✨Tip Number 3
Tailor your approach! Research CGI and understand their values and projects. When you apply through our website, make sure your application reflects how your skills align with their mission of delivering lasting business value. Personal touches can make all the difference!
✨Tip Number 4
Follow up! After an interview or networking event, drop a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds. Plus, it’s a great way to reinforce your enthusiasm for the role!
We think you need these skills to ace ITSM Service Design Consultant - Telecoms in Wideopen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ITSM Service Design Consultant role. Highlight your experience in telecoms service architecture and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in service management and design can contribute to CGI's goals. Use specific examples from your past experiences to illustrate your capabilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your ideas, ensuring that your passion for technology and service design shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll be part of our friendly community from the get-go!
How to prepare for a job interview at CGI
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management and design principles, especially in the telecoms sector. Be ready to discuss how you've applied these concepts in real-world scenarios, as this will show your practical understanding and experience.
✨Engage with Stakeholders
Since stakeholder engagement is key for this role, prepare examples of how you've successfully collaborated with different teams or clients in the past. Think about how you can demonstrate your communication skills and ability to influence others during the interview.
✨Showcase Your Creativity
CGI values innovation, so come prepared with ideas on how to enhance service performance or improve existing processes. This could be a great opportunity to showcase your problem-solving skills and creativity in designing secure, resilient services.
✨Ask Insightful Questions
Prepare thoughtful questions about CGI's approach to service design and their future projects. This not only shows your interest in the company but also gives you a chance to assess if their values align with yours, making it a two-way conversation.
