At a Glance
- Tasks: Lead a high-profile managed service in the Justice Sector, driving innovation and operational excellence.
- Company: Join CGI, a top-rated employer known for inclusivity and career growth.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Hybrid role with significant strategic exposure and opportunities for professional development.
- Why this job: Make a real impact on critical national infrastructure while working with cutting-edge technologies.
- Qualifications: Extensive leadership experience in Agile managed services and strong stakeholder management skills.
The predicted salary is between 80000 - 100000 € per year.
At CGI, we help shape the future of public services through innovation, collaboration, and delivery excellence. We are seeking a Director Consulting Delivery to lead a high-profile managed service supporting one of our key clients as part of a DALAS Application Services contract delivering critical applications that underpin the UK justice system. This is a rare opportunity to take ownership of a recently mobilised service, driving operational excellence, continuous improvement, and modernisation at scale.
You’ll work alongside senior leaders across CGI and our client to enhance resilience, optimise delivery, and introduce emerging technologies including AI and automation, while empowering teams to deliver meaningful outcomes across a critical national infrastructure programme.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your Future Duties and Responsibilities
- Lead the successful delivery and evolution of a major Agile managed service contract within the Justice Sector.
- Take accountability for service performance, financial management, stakeholder engagement, and continuous improvement across a portfolio of business‑critical applications.
- Shape a high‑performing delivery model that drives operational resilience, innovation, and measurable business value.
- Play a pivotal role in modernising services through automation, AI, and improved engineering practices while fostering a collaborative, high‑performing culture across a team of 30+ professionals.
- Lead & deliver high-quality managed service outcomes aligned to KPIs, SLAs, and client expectations.
- Drive & optimise operational performance, service stability, and continuous improvement initiatives.
- Own & manage financial performance including forecasting, cost optimisation, and commercial governance.
- Build & strengthen trusted client and stakeholder relationships across client and partner organisations.
- Modernise & innovate application services using Agile delivery, AI, automation, and emerging technologies.
- Manage & mitigate risks, issues, dependencies, and supplier relationships proactively.
- Develop & inspire high-performing teams through coaching, capability development, and succession planning.
- Collaborate & contribute across the Justice Sector to support strategic growth and transformation objectives.
- Improve & evolve delivery models to enhance scalability, resilience, and user outcomes.
Required Qualifications To Be Successful In This Role
- Extensive leadership experience delivering large-scale Agile managed services within complex environments.
- Commercially astute, confident managing senior stakeholders, and experienced in driving service transformation, operational excellence, and continuous improvement.
- Strong understanding of modern delivery models, AI-enabled innovation, and public sector delivery environments.
Essential Qualifications and Experience
- Significant experience leading complex managed service contracts and delivery organisations.
- Strong commercial and financial management expertise including P&L ownership and forecasting.
- Proven ability to manage senior client stakeholders and build trusted partnerships.
- Demonstrable experience driving service optimisation and continuous improvement initiatives.
- Experience leading Agile, squad-based, or product‑aligned delivery teams.
- Ability to balance operational stability with innovation and transformation.
- Strong leadership capability with experience developing high-performing teams.
- Familiarity with service management and delivery tooling such as Jira, Halo, or similar platforms.
- Experience working within regulated or public sector environments is highly desirable.
Life at CGI
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Delivery Director in Wideopen employer: CGI
At CGI, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters inclusivity and collaboration. As a Delivery Director, you'll not only lead critical projects within the UK justice system but also benefit from a competitive salary, excellent pension, and private healthcare, alongside opportunities for professional growth and development. Join us in a hybrid role where your contributions will directly impact national infrastructure while being part of a supportive community dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Director in Wideopen
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at CGI or similar companies. Attend events, webinars, and meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching CGI's values and recent projects. Show how your experience aligns with their mission of innovation and delivery excellence. Tailor your responses to highlight your leadership skills and experience in Agile managed services.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive operational excellence and continuous improvement. Use specific examples from your past roles to demonstrate your impact and how you can contribute to CGI's goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the CGI team and being part of their friendly community.
We think you need these skills to ace Delivery Director in Wideopen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing large-scale Agile services. We want to see how your skills align with the role of Delivery Director, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Experience:Since this role is all about leading teams and driving operational excellence, share specific examples of how you've developed high-performing teams in the past. We love to see how you’ve inspired others and fostered a collaborative culture.
Highlight Financial Acumen:As financial management is key for this position, be sure to include any experience you have with P&L ownership, forecasting, or cost optimisation. We’re looking for someone who can manage financial performance effectively, so make it clear how you’ve done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CGI
✨Know Your Stuff
Before the interview, dive deep into CGI's values and the specifics of the Delivery Director role. Understand their focus on operational excellence and how they leverage AI and automation. This will help you align your experience with what they’re looking for.
✨Showcase Leadership Experience
Be ready to discuss your past leadership roles, especially in managing large-scale Agile services. Prepare examples that highlight your ability to drive service transformation and build high-performing teams, as this is crucial for the position.
✨Engage with Stakeholders
Since the role involves managing senior client stakeholders, think of instances where you've successfully built trusted relationships. Be prepared to share how you’ve navigated complex environments and maintained strong partnerships.
✨Emphasise Continuous Improvement
CGI values innovation and continuous improvement, so come armed with examples of how you've implemented changes that led to better outcomes. Discuss any experience you have with service management tools like Jira or Halo, as this will show your familiarity with the industry.
