Service Architect in Vauxhall

Shape the services that enable secure, sustainable digital transformation at CGI. As a Service Architect, you’ll take ownership of end-to-end service design and transition, helping a major client migrate applications, data and capabilities from on-premise infrastructure to a modern cloud environment. Working at the intersection of business needs and technical delivery, you’ll influence how services are designed, governed and successfully moved into live operation.

You’ll have the scope to introduce fresh thinking, improve ways of working and solve complex service challenges, while collaborating with an experienced, multidisciplinary team. Supported by CGI’s wider community of experts, you’ll help create resilient services that deliver lasting value for our client.

This role requires SC clearance, with SC+ preferred. If you do not currently hold SC+, you will need to be willing and eligible to undertake the required additional clearance. This is a hybrid position, but you’ll typically work onsite one day per week and will need flexibility to travel between CGI and client locations when required. The client base location is London, with the wider team distributed across multiple locations.

Your future duties and responsibilities:

• Take ownership of service architecture across multiple streams of work, including a significant migration programme.
• Work closely with the client, CGI colleagues and Service Design and Transition teams to ensure applications, data and capabilities move from on-premise infrastructure to cloud-based services in a controlled and sustainable way.
• Translate business and technical requirements into effective service designs that support operational stability from transition through to live operation.
• Bring together technical and business stakeholders, challenge assumptions constructively and identify opportunities to improve how services are designed and operated.
• Apply service management standards and governance while helping develop innovative approaches that improve resilience, efficiency and long-term service performance.

Required qualifications to be successful in this role:

• Proven service architecture, design or transition experience within a complex, multi-stakeholder environment.
• Strong IT service management knowledge with practical cloud migration experience.
• Strong judgement, communication and collaborative working skills.
• Proven experience as a Service Architect, Service Designer or Service Transition Lead within complex environments.
• Strong knowledge of service management frameworks such as ITIL 4, ISO/IEC 20000 or equivalent.
• Demonstrable experience supporting the migration of applications and data from on-premise to cloud environments, including SaaS, PaaS or IaaS.
• Deep understanding of the end-to-end service lifecycle, including design, transition, operation and continual improvement.
• Experience defining and managing SLAs, KPIs and service models.
• Proven ability to engage and influence stakeholders while bridging business and technical perspectives.
• Excellent communication, documentation and presentation skills.
• Knowledge of DevOps, automation and monitoring tooling for modern service environments is highly desirable.
• Understanding of cloud operations, ITSM tooling and CMDBs would be advantageous.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.