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- Tasks: Lead testing for a secure web application and manage incidents effectively.
- Company: Join CGI, an award-winning employer recognised for its inclusive culture and commitment to diversity.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and become a CGI Partner.
- Why this job: Be part of impactful projects in a friendly community while advancing your career.
- Qualifications: Strong background in software testing, leadership potential, and UK national with SC clearance required.
- Other info: This role is based onsite in Reading, requiring five days a week in the office.
The predicted salary is between 36000 - 60000 £ per year.
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Are you a passionate Test Manager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, we have an exciting opportunity for you!
CGI was recognised in the Sunday Times Best Places to Work list and has been named one of the World’s Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role is based on-site at our new office in Reading and requires five days per week in the office. All applicants must be UK nationals and either hold or be willing to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum.
Your future duties and responsibilities:
As a Test Manager, you will play a vital role in supporting and testing a secure, enterprise-grade web-based application used within a mission-critical environment. This is a hands-on role that blends technical testing with team leadership responsibilities. You will be accountable for logging and managing incidents, ensuring service level agreements are met, and maintaining application quality through structured test processes.
You\’ll be responsible for authoring detailed test scripts to validate new releases, running diagnostic SQL scripts, and supporting troubleshooting activities. Your proactive approach will help ensure smooth application operation and rapid resolution of user-reported issues. Working directly with stakeholders, you will track the progress of incidents, provide updates, and ensure issues are resolved in a timely manner in line with agreed KPIs.
Additionally, you will manage and mentor a small team of support and test engineers, fostering a collaborative and high-performance culture. This is an ideal opportunity for a testing professional ready to step into a more senior role, where leadership, technical insight, and a commitment to continuous improvement will be key to success.
Key responsibilities include:
• Logging and managing customer-reported incidents and tracking them to resolution
• Writing and executing test scripts for new application versions
• Creating and running SQL diagnostic scripts to assist with troubleshooting
• Monitoring support KPIs and driving incident resolution
• Leading and mentoring a small team of support/test engineers
• Working five days a week onsite in our Reading office in a secure environment
Required qualifications to be successful in this role:
To succeed in this role, you’ll bring a strong background in application support and software testing, ideally gained within a secure or highly regulated environment. Experience in testing web-based systems, writing detailed test cases, and running SQL diagnostic queries is key. You’ll need to be able to assess and resolve incidents independently and communicate progress effectively to stakeholders.
We are looking for someone with leadership potential — you may already have experience managing small teams or have supported/mentored junior colleagues. This role will require you to coordinate team efforts and take ownership of testing activities and support outcomes. A proactive attitude, confidence in decision-making, and a structured approach will help you thrive.
Candidates must be UK nationals and either already hold SC clearance or be eligible and willing to undergo vetting. CGI will provide training to support any development areas to help you grow in this role and beyond.
Essential qualifications and experience:
• Solid background in software testing and application support
• Experience with creating and executing both test and SQL diagnostic scripts
• Prior experience managing or mentoring junior engineers
• Familiarity with incident management and performance tracking (KPIs)
• UK national with SC clearance (or eligible to obtain it)
• Able to work five days per week onsite in Reading
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Test Manager employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as SQL for diagnostic scripts. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or mentored teams in the past. This role requires a proactive approach to team management, so be ready to discuss your strategies for fostering collaboration and high performance.
✨Tip Number 3
Research CGI's company culture and values, especially their commitment to inclusivity and support for the Armed Forces. Tailoring your conversation to align with their values during the interview can demonstrate your genuine interest in being part of their community.
✨Tip Number 4
Prepare to discuss your experience in incident management and how you've tracked KPIs in previous roles. Being able to articulate your approach to resolving issues and ensuring service level agreements are met will highlight your suitability for this Test Manager position.
We think you need these skills to ace Test Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software testing and application support. Emphasise any leadership roles or mentoring experiences you've had, as these are crucial for the Test Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for testing and your commitment to quality assurance. Mention specific projects where you successfully managed incidents or led a team, showcasing your proactive approach and problem-solving skills.
Highlight Relevant Skills: Clearly outline your technical skills, especially in writing test scripts and SQL diagnostic queries. Provide examples of how you've used these skills in previous roles to improve application performance or resolve issues.
Prepare for Potential Questions: Think about how you would answer questions related to incident management and team leadership. Be ready to discuss your approach to mentoring junior engineers and how you ensure KPIs are met in a testing environment.
How to prepare for a job interview at CGI
✨Showcase Your Technical Skills
As a Test Manager, you'll need to demonstrate your technical expertise in software testing and application support. Be prepared to discuss specific examples of test scripts you've authored and how you've used SQL diagnostic scripts in past roles.
✨Highlight Leadership Experience
Since this role involves managing and mentoring a team, it's crucial to highlight any previous leadership experience. Share stories about how you've supported or guided junior engineers and fostered a collaborative team environment.
✨Understand Incident Management
Familiarise yourself with incident management processes and performance tracking (KPIs). Be ready to explain how you've logged and managed incidents in the past, ensuring timely resolutions while maintaining service level agreements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to troubleshoot issues or improve testing processes, and be ready to discuss your approach and outcomes.
