At a Glance
- Tasks: Lead and innovate in resolving critical service issues and enhancing system performance.
- Company: Join CGI, a top-rated employer known for its inclusive and collaborative culture.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and career development opportunities.
- Other info: Be part of a diverse community with a focus on continuous learning and innovation.
- Why this job: Make a real impact on mission-critical services while growing your technical expertise.
- Qualifications: Experience in technical architecture, strong knowledge of Windows and Linux systems, and excellent communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Position Description
At CGI, we design and run critical systems that keep the UK moving. As a Technical Architect within one of our key UK Government programmes, you’ll play a vital role in strengthening the stability, performance and resilience of complex, large-scale platforms. You’ll work at the heart of live services, shaping technical outcomes, resolving high-impact issues and proactively improving environments that matter. We empower our people to take ownership, think creatively and collaborate closely with experts across disciplines, giving you the support and autonomy to make meaningful, lasting impact while helping our clients and services perform at their best.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some occasional expensed travel to London and Bridgend for team/client meetings.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Your future duties and responsibilities
In this role, you will provide technical leadership across live services, taking ownership of complex incidents, performance challenges and service improvements within a large-scale application and infrastructure environment. You’ll collaborate closely with subject matter experts, problem management and technical leadership to investigate root causes, improve system resilience and ensure services continue to operate reliably.
You will also proactively identify risks and improvement opportunities, contribute to architectural thinking, and support wider initiatives such as BCDR planning and design assurance. Working in an Agile environment, you’ll balance deep technical analysis with clear communication, helping both technical and non-technical stakeholders understand issues and outcomes while being supported by a collaborative, expert-led culture.
Key responsibilities
- Lead and support the resolution of P1 and P2 incidents, ensuring issues are owned through to conclusion
- Analyse logs, metrics and performance data to identify root causes and optimisation opportunities
- Collaborate with SMEs and technical management to improve service stability and resilience
- Monitor live systems and investigate current or emerging performance issues
- Contribute to service improvement initiatives and preventative technical reviews
- Support BCDR planning and provide architectural oversight where required
- Review and validate technical documentation and designs
- Engage in regular technical and operational forums to share insight and drive alignment
Required Qualifications To Be Successful In This Role
You will bring broad technical architecture experience gained within complex, enterprise‑scale environments, along with a proactive mindset and strong communication skills. You’re comfortable troubleshooting live services, working across infrastructure and applications, and continuously learning new technologies to improve outcomes.
Essential Qualifications
- Strong experience as a Technical or Solutions Architect in large-scale environments
- Solid knowledge of Windows Server, Active Directory and Linux platforms
- Good understanding of networking concepts including routing, firewalls, protocols and load balancing
- Experience with containerised services such as Docker
- Proven experience troubleshooting live services and performance issues
- Hands‑on use of monitoring and observability tools (e.g. Dynatrace, Prometheus, Grafana or similar)
- Experience working in Agile environments using tools such as Jira and Confluence
- Understanding of monolithic and microservice architectures
- Ability to communicate complex technical topics clearly to varied audiences
- Eligibility for UK Security Clearance (SC), with an additional level of clearance required after joining
Technical Architect in Wideopen employer: CGI
At CGI, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our employees to innovate and grow. With competitive salaries, comprehensive benefits including private healthcare and a share scheme, and a commitment to professional development, we ensure that every team member can thrive in their career. Join us in our hybrid work environment where your contributions directly impact mission-critical services and where you are recognised as a valued partner from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Architect in Wideopen
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at CGI. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your technical prowess, make sure to share them during interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Technical Architects and practice your responses. Think about how your past experiences align with CGI's focus on service stability and innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CGI team.
We think you need these skills to ace Technical Architect in Wideopen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Architect role. Highlight your technical expertise, especially in areas like Windows Server, Linux, and containerised services, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your experience with troubleshooting live services and your familiarity with tools like Dynatrace and Grafana.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex challenges in previous roles. We love seeing candidates who can demonstrate their ability to lead and innovate, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at CGI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Linux. Be ready to discuss how you've used these technologies in past roles, especially in troubleshooting live services. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about your experience with root cause analysis and how you've tackled high-priority incidents. Use tools like Dynatrace, Prometheus, and Grafana as examples of how you've monitored performance and resolved issues. This will demonstrate your hands-on experience and technical leadership.
✨Communicate Clearly
Since you'll be acting as a bridge between technical teams and non-technical stakeholders, practice explaining complex concepts in simple terms. Think of scenarios where you've had to adapt your communication style and be ready to share those experiences during the interview.
✨Emphasise Collaboration and Agile Experience
Highlight your experience working in Agile environments, especially with tools like Jira and Confluence. Discuss how you've collaborated with SMEs and other teams to drive improvements and ensure service stability. This shows that you're not just a tech whiz but also a team player who values collaboration.
