User Researcher in Swindon

At CGI, we help UK Government organisations deliver accessible, user-centred digital services that improve outcomes for millions of citizens. As a User Researcher, you'll play a pivotal role in shaping services through meaningful research, insight-driven decision making, and collaborative delivery. Working within multidisciplinary teams, you'll influence service design, champion inclusive experiences, and ensure solutions align with government standards and accessibility requirements. This is an opportunity to contribute to high-impact public sector programmes while growing your expertise in an environment that values innovation, ownership, and continuous support to help you succeed and develop your career.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

• Lead and deliver user research activities across government digital services.
• Conduct and analyse qualitative and quantitative research using a range of approved methods.
• Develop and present research findings, personas, empathy maps, and user journey insights.
• Collaborate and influence multidisciplinary teams and stakeholders to embed user-centred design.
• Support and guide service assessments aligned to Government Service Standards.
• Champion and improve accessibility and inclusive research practices aligned to WCAG 2.2AA.
• Identify and address user pain points and opportunities for service enhancement.
• Ensure ethical research practices, privacy standards, and compliance requirements are maintained.

To succeed in this role, you should have strong experience delivering user research within UK government or public sector environments, with a solid understanding of Government Digital Service standards and accessibility requirements. You'll bring excellent communication and stakeholder management skills, alongside the ability to translate complex research findings into meaningful service improvements. Experience working within agile multidisciplinary teams and advocating for user-centred design approaches is essential.

Essential qualifications and experience:

• Proven experience conducting user research within a UK government environment.
• Strong understanding of the GOV.UK Service Manual, Government Service Standards, and Design Principles.
• Knowledge of WCAG 2.2AA accessibility standards and inclusive research practices.
• Experience using qualitative and quantitative research methods.
• Ability to analyse and synthesise research findings into actionable recommendations.
• Strong stakeholder engagement and influencing skills.
• Experience working within agile, multidisciplinary delivery teams.
• Excellent written and verbal communication skills.
• Understanding of ethical research practices, consent, and data privacy requirements.
• Practical experience using AI tools that improve service delivery, applying judgement about their appropriate use in user-centred, accessible and evidence-led public services is also highly desirable.

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.