At a Glance
- Tasks: Manage live service for a new cloud solution and improve operational processes.
- Company: Join CGI, a diverse and inclusive tech leader recognised as a top employer.
- Benefits: Competitive salary, excellent pension, private healthcare, and share scheme.
- Other info: Hybrid role with remote work options and opportunities for career growth.
- Why this job: Take ownership of service delivery and make a real impact in a strategic programme.
- Qualifications: UK Security Clearance or eligibility, with strong service management skills.
The predicted salary is between 50000 - 60000 £ per year.
This job is with CGI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
At CGI, we deliver innovative technology solutions that help our clients achieve mission-critical outcomes. As a Service Delivery Manager, you will play a pivotal role in supporting the transition of a new on-premises cloud platform into live service for the Client. Working across project and operational teams, you will help establish the processes, governance, and service management capabilities required to ensure a secure, reliable, and high-performing service. This is an exciting opportunity to take ownership of service delivery, influence operational readiness, and contribute to the success of a strategically important programme.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with remote working available and occasional travel to Leatherhead.
Your future duties and responsibilities:
- Manage the live service for a new on-premises cloud solution being delivered to the Client.
- Work closely with technical, project, and customer stakeholders to define, implement, and continuously improve the processes, procedures, and documentation required to support operational service delivery.
- Take ownership of service management activities, ensuring support arrangements are effective, well-documented, and aligned with customer expectations.
- Drive service excellence, maintain stakeholder confidence, and ensure the platform is supported through robust governance and operational processes.
Service Deliver Manager (SC Cleared) in Surrey employer: CGI
CGI is an exceptional employer, recognised for its commitment to inclusivity and employee well-being, as evidenced by its accolades such as the Sunday Times Best Places to Work List 2025. With a strong focus on professional development, CGI offers competitive salaries, excellent benefits including private healthcare and a share scheme, and fosters a collaborative work culture that empowers employees to take ownership of their careers. Located in Leatherhead, this hybrid role allows for flexibility while being part of a diverse community dedicated to delivering innovative technology solutions.
