At a Glance
- Tasks: Provide software and hardware support for mission-critical systems in a collaborative team.
- Company: Join CGI, a top-rated inclusive employer recognised for its diverse community.
- Benefits: Enjoy competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Hybrid role with training opportunities and a friendly expert community.
- Why this job: Make a real impact in defence and intelligence while growing your tech career.
- Qualifications: Team player with a passion for technology and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
This job is with CGI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client facing capacity to provide a wide range of software and hardware support to the client and end user. This position will be a hybrid position, based out of our Leatherhead office three days per week (Tues-Thurs). Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Your future duties and responsibilities:
FC BISA is a long running programme developing bespoke software solutions in Fire Control and Battlespace Management for the British Army. Currently developing several major software releases concurrently and supporting operational systems, the project team is currently around 55 members.
Key Duties:
- Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI's FCA and FC BISA products.
- Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
- Support programmes of test, trials and training both in-house and occasionally on-site (non-operational).
- Monitor E-Classroom equipment usage, repairs and spares availability and identify trends.
- Monitor software issues passed by users or user representatives to CGI and identify trends.
- Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
Required qualifications to be successful in this role:
Required Competencies:
- Team player with ability
Production Support Analyst in Surrey employer: CGI
CGI is an exceptional employer, recognised for its commitment to inclusivity and employee development, making it a top choice for those seeking meaningful careers in technology. With a competitive salary, excellent benefits including private healthcare and a share scheme, and a supportive work culture that fosters collaboration and innovation, employees are empowered to grow their skills and advance their careers. Located in Leatherhead, the hybrid working model allows for flexibility while being part of a dynamic team dedicated to delivering mission-critical solutions in the space, defence, and intelligence sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CGI through LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching CGI's projects, especially in the Space, Defence, and Intelligence sectors. We want to show that we’re genuinely interested and ready to contribute to their mission-critical systems.
✨Tip Number 3
Practice common interview questions related to production support roles. We can role-play with friends or use online resources to get comfortable with our responses and showcase our skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the CGI team!
We think you need these skills to ace Production Support Analyst in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Analyst role. Highlight relevant experience and skills that match the job description, especially in software and hardware support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with CGI's mission. Remember, we love seeing enthusiasm for the tech sector and our commitment to inclusivity.
Showcase Your Team Spirit:As a team player, it's important to demonstrate your collaborative skills. Share examples of how you've worked effectively in teams before, especially in high-pressure environments. We value teamwork at CGI, so let us know how you can fit in!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our friendly community of experts at CGI.
How to prepare for a job interview at CGI
✨Know Your Stuff
Make sure you understand the key technologies and systems mentioned in the job description. Familiarise yourself with CGI's work in space, defence, and intelligence, as well as the specific software solutions like FC BISA. This will show your genuine interest and help you answer technical questions confidently.
✨Showcase Your Team Spirit
As a Production Support Analyst, teamwork is crucial. Prepare examples from your past experiences where you successfully collaborated with others to solve problems or deliver projects. Highlight your ability to work in a diverse team, as CGI values inclusivity and collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to troubleshoot software or hardware issues, and be ready to explain your thought process and the steps you took to resolve them. This will demonstrate your analytical skills and practical experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role, team dynamics, or CGI's future projects. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values, especially regarding their commitment to inclusivity and support for the Armed Forces.
