At a Glance
- Tasks: Design and optimise IT service solutions that transform user experiences and operational performance.
- Company: Join CGI, a diverse and inclusive employer recognised as one of the best places to work.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and become a CGI Partner.
- Other info: Hybrid role with opportunities for travel and career growth in a dynamic environment.
- Why this job: Shape the future of IT services while collaborating with a supportive community of experts.
- Qualifications: Experience in service management and a passion for innovative technology solutions.
The predicted salary is between 63000 - 77000 £ per year.
This job is with CGI, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
ITSM Service Architect Position Description Step into a role where your expertise shapes the next generation of IT services.
As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes.
You'll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working.
Here, you'll contribute to high-impact change while enjoying the freedom to design solutions, the space to bring fresh ideas, and the backing of a collaborative community that enables you to grow, thrive, and truly influence the future of service management.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you'll be part of an open, friendly community of experts.
We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This is a hybrid position and you will be expected to travel 2-3 days a week to either CGI offices or to client sites.
Your future duties and responsibilities In this role, you will design, assure, and optimise service solutions that shape the way our clients deliver technology services across the UK.
You will develop strategies, define operating models, and guide clients through the full service management lifecycle, ensuring solutions are practical, scalable, and outcome-focused.
You will take ownership of key engagements, collaborate closely with client stakeholders, and apply creativity to solve complex service challenges while being supported by a strong, experienced team around you.
You will also play a vital role in developing others-mentoring junior consultants, sharing best practice, and contributing to a culture built on collaboration, curiosity, and continuous improvement.
Your work will directly influence service excellence, operational resilience, and business transformation for a diverse client base.
Key responsibilities: Lead
Itsm Service Architect in Surrey employer: CGI
At CGI, we pride ourselves on being an inclusive employer that fosters a supportive and collaborative work culture. As a Platform Engineer in Glasgow, you'll enjoy competitive benefits including a strong pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a commitment to employee growth and development, you'll have the freedom to innovate and make a meaningful impact while working alongside a diverse community of experts dedicated to shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Itsm Service Architect in Surrey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI!
✨Direct Apply to CGI
Let's not forget to apply directly through the CGI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Itsm Service Architect in Surrey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
