At a Glance
- Tasks: Design and improve user-centred public services with a focus on innovation and collaboration.
- Company: Join CGI, an inclusive employer recognised for its supportive culture and diverse community.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme to become a CGI Partner.
- Other info: Hybrid role with opportunities for career growth and continuous learning.
- Why this job: Make a real impact on digital service design while shaping the future of public services.
- Qualifications: Experience in service design and a passion for user-centred solutions.
The predicted salary is between 57692 - 70512 £ per year.
This job is with CGI, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Human Centered Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience.
As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value.
Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions.
Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you'll be part of an open, friendly community of experts.
We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week.
Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities.
Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective.
You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.
You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes.
Lead
Human Centered Design - Service Designer in Suffolk employer: CGI
At CGI, we pride ourselves on being an inclusive employer that fosters a supportive and collaborative work culture. As a Platform Engineer in Glasgow, you'll enjoy competitive benefits including a strong pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a commitment to employee growth and development, you'll have the freedom to innovate and make a meaningful impact while working alongside a diverse community of experts dedicated to shaping the future of technology.
