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- Tasks: Advise clients on optimising ServiceNow for real business outcomes and lead strategic workshops.
- Company: Join CGI, a top-rated employer known for its inclusive and collaborative culture.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and become a CGI Partner.
- Why this job: Make a lasting impact by guiding enterprises through digital transformation with ServiceNow.
- Qualifications: Experience in ServiceNow advisory and strong stakeholder management skills required.
- Other info: Hybrid role with excellent career growth opportunities in a supportive community.
The predicted salary is between 36000 - 60000 £ per year.
At CGI, we help organisations realise meaningful value from digital platforms by aligning strategy, operating models, and technology to real business outcomes. As a ServiceNow Senior Consultant (Advisory), you’ll play a key role in shaping how enterprises adopt and optimise ServiceNow, guiding clients through complex decisions with clarity and confidence. You’ll work in an environment where ownership is encouraged, creative thinking is valued, and collaboration is central—supported by trusted colleagues and proven methods to help you deliver impact at scale and make a lasting difference for our clients.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities:
- Act as a strategic advisor to clients adopting or optimising the ServiceNow platform, helping them define clear platform strategies, roadmaps, and operating models aligned to enterprise objectives.
- Lead discovery and design activities, translate business priorities into functional direction, and guide organisations through enterprise service management and digital workflow transformation.
- Take ownership of advisory workstreams, providing assurance across delivery and supporting effective governance.
- Work closely with senior stakeholders and CGI delivery teams, balancing structure with flexibility, bringing insight, challenge, and support to ensure solutions deliver measurable business outcomes.
Key responsibilities include:
- Advise & shape ServiceNow strategy, roadmaps, and value realisation approaches
- Define & design target operating models, governance, and adoption strategies
- Lead & facilitate discovery and design workshops
- Translate & align business needs into functional ServiceNow requirements
- Provide oversight & assurance for implementations, managing risks and dependencies
- Build & sustain trusted senior stakeholder relationships
- Support governance forums and executive-level reporting
- Collaborate & share knowledge to strengthen CGI’s ServiceNow advisory capability
Required qualifications to be successful in this role:
You will bring strong experience in ServiceNow advisory or consulting roles, with the confidence to engage senior stakeholders and guide strategic conversations. You combine platform knowledge with business insight, enabling you to connect ServiceNow capabilities to real organisational outcomes.
You should have:
- Proven experience in ServiceNow advisory, consulting, or functional leadership roles
- Broad understanding of the ServiceNow platform and enterprise service management concepts
- Strong stakeholder management and workshop facilitation skills
- Experience providing delivery oversight, assurance, and risk management
- Ability to translate business objectives into practical platform direction
- ServiceNow Certified System Administrator (preferred)
- ServiceNow Certified Implementation Specialist and/or ITIL 4 (desirable)
Skills:
- Detail-oriented
- Leadership
- ServiceNow
- ServiceNow Cert System Admin
- Strategic Thinking
- ITIL v4 Managing Professional
- ITIL v4 Strategic Leader
ServiceNow Consultant employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former CGI employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a ServiceNow Consultant. Personal connections can make all the difference!
✨Tip Number 2
Prepare for your interviews by practising common questions related to ServiceNow and consulting. Think about how you can showcase your experience in advisory roles and your ability to engage with senior stakeholders. Confidence is key!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve successfully advised clients or led workshops. This will help demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining CGI and being part of our amazing community.
We think you need these skills to ace ServiceNow Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the ServiceNow Consultant role. Highlight your advisory experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about ServiceNow and how you can contribute to our team. Share specific examples of your past successes in similar roles to show us what you bring to the table.
Showcase Your Stakeholder Management Skills: Since this role involves engaging with senior stakeholders, be sure to highlight your experience in managing relationships and facilitating workshops. We love seeing how you’ve navigated complex conversations in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our friendly community!
How to prepare for a job interview at CGI
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the platform's capabilities and how they align with business outcomes. Be ready to discuss specific examples of how you've helped clients optimise their use of ServiceNow.
✨Engage with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you'll engage them in conversation. Think about how you can demonstrate your ability to translate complex technical concepts into clear, actionable strategies that resonate with business objectives.
✨Showcase Your Advisory Skills
Prepare to share examples of your previous advisory work. Highlight how you've led discovery workshops or facilitated design sessions, and be ready to discuss the impact of your contributions on project outcomes. This will show your potential employer that you can take ownership and deliver results.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think through potential challenges a client might face when adopting ServiceNow and how you would guide them through those issues. This will demonstrate your proactive approach and expertise.
