Overview
Senior Recruitment Specialist | Recruiting Top Talent for CGI
Position Description
Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. CGI is recruiting for Technical Analysts to join our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the World’s Best Employers by Forbes. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching). We are committed to inclusivity and diversity, and hold a Gold Award in recognition of our support for the Armed Forces Corporate Covenant.
Due to the secure nature of the role, all applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Starting salary is £24,700 with twice-yearly increments subject to performance.
Responsibilities
- Join our Service Desk team and provide exceptional IT support to clients over the phone.
- Provide over-the-phone technical support for queries related to system, software, hardware and network issues.
- Diagnose and resolve technical issues quickly and efficiently.
- Log and manage service requests via bespoke applications.
- Deliver excellent customer service and identify opportunities for continuous improvement for our clients.
Qualifications
- Understanding of Microsoft operating systems and applications.
- Strong written and verbal communication skills.
- Ability to problem solve and troubleshoot in a busy environment.
- Ability to work independently.
- Experience in Service Desk or IT Support is advantageous but not essential.
About CGI
Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll be supported by leaders who care about your health and well-being and provide opportunities to deepen your skills. CGI Partners share in the company’s collective success.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Location: Bristol, England, United Kingdom
Note: This listing may include related roles and referrals to set up job alerts.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technical Analyst in Stonehouse
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI!
✨Direct Apply to CGI
Let's not forget to apply directly through the CGI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
