At a Glance
- Tasks: Design and improve user-centred public services that deliver real-world value.
- Company: Join CGI, a top-rated employer known for innovation and collaboration.
- Benefits: Competitive salary, private healthcare, pension, and share scheme.
- Other info: Hybrid role with opportunities for career growth and mentorship.
- Why this job: Make a tangible impact on digital service design and shape the future.
- Qualifications: Experience in service design and strong collaboration skills required.
The predicted salary is between 57692 - 70512 £ per year.
At CGI, we’re reimagining how digital public services are designed and delivered — putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you’ll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you’ll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership — empowering you to shape the future of digital service design.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you should be able to go to CGI offices/client site 2-3 days a week if and when required.
Your future duties and responsibilities:
- Take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities.
- Work collaboratively with researchers, product managers, and engineers to turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective.
- Play a leading part in shaping service design practices within CGI — modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.
Required qualifications to be successful in this role:
- Strong service design experience in complex digital environments, ideally with public sector or GDS projects.
- Proven experience designing end-to-end digital or omni-channel services.
- Strong knowledge of GDS principles and experience delivering to GDS standards.
- Expertise in service blueprints, user journeys, and ecosystem mapping.
- Confident in research-informed design and collaborative, agile delivery.
- Excellent stakeholder facilitation and visual communication skills.
- Experience mentoring or supporting design capability within teams.
- Proficiency with Miro/Mural, Figma, and Office 365.
Desirable:
- Background in public sector, NHS, or other regulated environments.
- Understanding of data-driven experimentation and behavioural analytics.
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You are invited to be an owner from day 1 as we work together to bring our Dream to life. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Service Designer - Human Centered Design employer: CGI
CGI is an exceptional employer that fosters a culture of inclusivity and collaboration, making it a great place for Senior Programme Managers to thrive. With a commitment to professional growth, competitive benefits including a share scheme, and recognition as one of the UK's Best Employers, CGI offers a supportive environment where you can lead transformative projects in the energy sector while working alongside talented colleagues in Aberdeen. Join us to not only advance your career but also to be part of a community that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - Human Centered Design
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at CGI for a Service Designer - Human Centered Design, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like CGI before they go live!
We think you need these skills to ace Service Designer - Human Centered Design
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer - Human Centered Design at CGI, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work CGI does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to CGI. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at CGI.
How to prepare for a job interview at CGI
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with CGI, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. CGI might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at CGI!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what CGI is looking for.
