At a Glance
- Tasks: Administer and enhance a live Salesforce platform for public sector clients.
- Company: Join CGI, a leader in delivering impactful digital services.
- Benefits: Competitive salary, excellent pension, private healthcare, and share scheme.
- Other info: Remote work with occasional client site travel; inclusive and diverse workplace.
- Why this job: Make a difference in public services while developing your Salesforce skills.
- Qualifications: Hands-on Salesforce admin experience and strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
At CGI, we help clients deliver modern, user-focused digital services that create meaningful impact across the public sector. We are looking for a Salesforce Administrator to join our growing Salesforce capability across Scotland and Northern Ireland, supporting the delivery and ongoing enhancement of a major public sector Salesforce platform. This role offers the opportunity to work across both live service support and implementation delivery, helping to maintain platform stability, improve user experience, and contribute to continuous innovation.
Working within a collaborative multidisciplinary team, you will develop your Salesforce expertise while playing a key role in delivering secure, scalable, and business-critical solutions that support long-term transformation and service excellence. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a primarily remote position with occasional client site travel as required.
Benefits
We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Future Duties and Responsibilities
In this role, you will support the ongoing administration, maintenance, and enhancement of a live Salesforce platform within a major public sector environment. You will act as a key member of both the service support and implementation delivery teams, helping to maintain platform stability, resolve incidents, and contribute to the successful rollout of new functionality and improvements. You will work closely with Business Analysts, Developers, Product Owners, and client stakeholders to support user management, platform configuration, security administration, and release activities. Alongside supporting live services, you will contribute to continuous improvement initiatives, helping optimise processes, enhance user experience, and ensure the platform remains secure, scalable, and aligned to evolving business needs.
Key Responsibilities
- Support and administer Salesforce platform operations and user management activities
- Manage and maintain profiles, roles, permission sets, and access controls
- Investigate and resolve Salesforce-related incidents, requests, and production issues
- Configure and support Salesforce objects, fields, flows, validation rules, and page layouts
- Collaborate and deliver enhancements alongside implementation and delivery teams
- Monitor and improve platform performance, data quality, and operational stability
- Contribute and support testing, release management, and deployment activities
- Maintain and produce support documentation, runbooks, and knowledge articles
- Support and enhance role-based access controls and Salesforce security best practices
- Identify and improve automation opportunities and service improvement initiatives
Required Qualifications
To succeed in this role, you should have hands‑on Salesforce administration experience alongside strong problem‑solving skills and a customer‑focused mindset. You will bring experience supporting live environments, an understanding of Salesforce platform configuration, and the ability to work collaboratively within Agile delivery teams supporting both operational support and project delivery activities.
Essential Qualifications
- Hands‑on experience in Salesforce Administration or Salesforce platform support
- Strong understanding of profiles, roles, permission sets, and sharing rules
- Experience supporting live service or operational support environments
- Familiarity with incident, problem, and service management processes
- Experience configuring Salesforce objects, fields, flows, and validation rules
- Understanding of Agile delivery methodologies and tools such as Jira
- Strong troubleshooting and analytical problem‑solving skills
- Good communication skills across technical and non-technical stakeholders
- Ability to manage multiple priorities and support requests effectively
Desirable Qualifications
- Salesforce Administrator certification
- Experience supporting public sector Salesforce implementations
- Exposure to Salesforce Public Sector Solutions (PSS)
- Experience with Case Management or Salesforce Scheduler
- Experience supporting both BAU support and implementation delivery activities
Salesforce Administrator employer: CGI
At CGI, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters inclusivity and diversity within our teams. As a Salesforce Administrator, you will not only enhance your skills in a supportive environment but also enjoy competitive benefits such as a robust pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a focus on employee growth and meaningful contributions to public sector transformation, CGI is dedicated to creating a workplace where your expertise can thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators or professionals in the public sector. Use platforms like LinkedIn to connect and ask for insights about their experiences. You never know, they might even refer you to open positions!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects or any relevant work you've done. This can be a game-changer during interviews, as it gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common Salesforce Administrator interview questions and practice your responses. Be ready to discuss your problem-solving skills and how you've handled incidents in past roles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen on being part of our collaborative environment.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Administrator role. Highlight your hands-on experience with Salesforce, especially in administration and support. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love a good problem-solver, so let us know how you’ve made an impact in live service environments.
Be Clear and Concise:When writing your cover letter or any additional documents, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for the role without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CGI
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce administration skills. Familiarise yourself with profiles, roles, permission sets, and how to configure objects and fields. Being able to discuss your hands-on experience confidently will show that you're ready to hit the ground running.
✨Understand the Public Sector Context
Since this role is within the public sector, it’s crucial to understand the unique challenges and requirements of this environment. Research CGI's projects and their impact on public services, so you can demonstrate your awareness and enthusiasm for contributing to meaningful change.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled incidents or production issues in the past. Highlight your analytical skills and how you’ve worked collaboratively with teams to resolve problems. This will showcase your customer-focused mindset and ability to thrive in a live service environment.
✨Be Ready for Agile Discussions
Since the role involves working within Agile delivery teams, be prepared to discuss your experience with Agile methodologies and tools like Jira. Share how you've contributed to team efforts in both operational support and project delivery, as this will demonstrate your adaptability and teamwork skills.
