Operations Analyst in Reading

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability.

CGI are looking to hire an Operations Analyst to play a critical, and highly proactive, role in maintaining the stability, reliability, security and overall performance of the BOREALIS operational environments. Due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). This position will be a hybrid position, with travel to Reading one day per week, as well as occasional travel to provide onsite operational support when required.

Your future duties and responsibilities:

• Proactively identify, manage and resolve operational and functional incidents, escalating where necessary to ensure timely resolution.
• Develop, maintain, and improve playbooks to support incident response and operational procedures.
• Monitor and analyse system performance using monitoring tools.
• Provide out-of-hours support as part of an on-call rotation to ensure critical issues are resolved.

Required qualifications to be successful in this role:

Essential:

• Knowledge and practical experience with Linux based systems administration;
• Understanding of AWS (Amazon Web Services), including operational management of cloud resources;
• Experience in incident management and providing first line support;
• Ability to create and maintain operational procedures;
• Familiarity with monitoring tools such as Kibana and Grafana or similar.

Desirable:

• Agile
• Atlassian Confluence
• Gitlab
• Grafana
• Kibana

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.