Dynamics 365 Software Engineer in Norfolk

This job is with CGI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

At CGI, you'll play a key role in ensuring the reliability, security, and continuous improvement of critical Microsoft Dynamics 365 services that support high-profile public sector outcomes. Working as part of a collaborative and forward-thinking team, you'll help deliver resilient, secure, and innovative digital solutions while driving service excellence for our clients. You'll be empowered to take ownership of complex challenges, contribute new ideas, and develop your expertise in an environment that values collaboration, continuous learning, and meaningful career progression.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position (2-3 days on site in CGI Nottingham office and/or DVSA Nottingham Office), can also be from our Birmingham/Bristol offices.

Your future duties and responsibilities

In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 platforms that underpin critical business services for our public sector client. You'll investigate and resolve incidents, maintain platform security, support deployments, and ensure service continuity across multiple Dynamics 365 modules. Working closely with technical teams, stakeholders, and delivery partners, you'll take ownership of complex issues, contribute to continuous service improvements, and help deliver secure, high-quality solutions in a collaborative Agile environment.

You'll also play an important role in release management, supporting Microsoft platform updates, reviewing security changes, and ensuring smooth deployments across non-production and production environments. Your expertise will help maintain service reliability while contributing to the ongoing evolution of CGI's digital capabilities for our clients.

• Investigate and resolve incidents across Microsoft Dynamics 365 Customer Engagement, Business Central and Field Service within agreed SLAs.
• Troubleshoot and analyse functional, technical and data-related issues to restore service quickly and effectively.
• Manage and escalate complex issues to development teams and third-line support where appropriate.
• Support and secure Dynamics environments by responding to security incidents and reviewing security-related platform updates.
• Deploy and release application changes through non-production and production environments.
• Collaborate and improve by participating in Agile ceremonies, release handovers and retrospectives.
• Monitor and optimise integrations between Dynamics 365, Azure and AWS services.
• Build relationships with stakeholders to deliver excellent customer service and continuous improvement.

Required qualifications to be successful in this role

To succeed in this role, you'll bring proven experience supporting Microsoft Dynamics 365 solutions within an application support environment, alongside strong analytical and troubleshooting skills. You'll be comfortable working in Agile delivery teams, have a proactive approach to problem solving, and be passionate about delivering secure, high-quality services while building trusted relationships with colleagues and clients.

• Good experience supporting Microsoft Dynamics 365 (Customer Engagement, Business Central and Field Service).
• Experience working within application support, service desk or managed service environments.
• Understanding of application security principles and security incident management.
• Strong analytical and problem-solving skills.
• Experience supporting integrations involving Azure and AWS cloud services.
• Experience deploying releases across non-production and production environments.
• Knowledge of Agile delivery frameworks and ceremonies.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced environment.
• A collaborative approach with strong attention to detail and a commitment to continuous improvement.

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life.