Service Architect in Newtownabbey

At CGI, we're shaping the next generation of application management and IT services, helping organisations transform how technology supports their business and customers. As an Applications Service Architect within our growing Scotland and Northern Ireland Business Unit, you'll play a pivotal role in designing innovative, commercially compelling service solutions that help secure new business and deliver lasting client value. You'll take ownership of service architecture across strategic opportunities, bringing together technical expertise, creative thinking and collaborative delivery approaches. Working alongside talented specialists across CGI, you'll have the freedom to influence solutions, strengthen our service offerings and develop your expertise within a supportive community that encourages innovation, professional growth and shared success.

This is a hybrid position based in one of our offices in Scotland or Northern Ireland with occasional attendance at other CGI or client locations.

Your future duties and responsibilities

In this role, you will lead the service architecture and application management aspects of strategic business opportunities, helping CGI develop compelling, innovative and commercially viable solutions for clients across the public and private sectors. Working closely with bid teams, Solution Architects, delivery specialists and commercial stakeholders, you will take ownership of service design, operating models and delivery approaches, ensuring proposed solutions meet client requirements and demonstrate clear business value.

You will have the opportunity to influence how CGI develops and delivers next-generation managed services, introducing new ideas, strengthening service propositions and shaping effective transition and transformation strategies. Supported by a collaborative network of technical and business experts, you'll contribute to winning new opportunities, mentor colleagues and help advance CGI's Service Architecture capability while developing your own professional expertise.

• Lead Shape: Own the Application Services, Service Management and Service Delivery elements of bids, tenders, renewals and transformation opportunities, including managed services, IT outsourcing and systems integration.
• Design Innovate: Develop end-to-end service architectures, operating models and delivery solutions that meet client requirements and support commercial competitiveness.
• Develop Deliver: Produce compelling responses to Invitations to Tender (ITTs), Requests for Proposals (RFPs) and qualification submissions, clearly articulating CGI's proposed service solutions.
• Integrate Collaborate: Work with technical architects, delivery teams, partners and suppliers to develop integrated solutions across applications, cloud, infrastructure, security and service management.
• Define Assure: Translate functional and non-functional requirements into service designs, governance models, support structures, service levels and operational readiness plans.
• Optimise Transform: Incorporate automation, continual improvement, Agile and DevOps practices to enhance application management and service delivery solutions.
• Manage Evaluate: Coordinate service-related risks, assumptions, dependencies, estimates and cost inputs, ensuring solutions are achievable and commercially viable.
• Engage Influence: Present service solutions to senior stakeholders and clients, confidently explaining proposed approaches and responding to technical and commercial challenges.
• Transition Support: Shape service transition and implementation plans, ensuring effective governance, operational readiness and successful handover into live service.
• Mentor Develop: Share expertise, support colleagues and contribute to reusable service propositions, best practices and the continued development of CGI's Service Architecture community.

Required qualifications to be successful in this role

To succeed in this role, you should bring strong experience in application management, service architecture or IT service delivery, combined with the ability to design and articulate commercially viable solutions for complex client opportunities. You'll be confident translating business and technical requirements into effective service models, collaborating across multidisciplinary teams and influencing stakeholders at different levels. Your analytical thinking, attention to detail and proactive approach will enable you to take ownership of challenging opportunities, while CGI's collaborative environment will support you in continuing to develop your expertise and career.

• Service Architecture: Proven experience designing, costing and documenting Application Management, Service Management or Service Delivery solutions for bids, programmes or client engagements.
• Bid Proposal Development: Experience producing and reviewing high-quality responses to ITTs, RFPs and other client-facing proposals.
• Service Lifecycle Management: Strong understanding of service strategy, design, transition, live service operations and continual service improvement.
• Application Management: Knowledge of application support, maintenance, service improvement and modern delivery approaches, including Agile and DevOps.
• IT Service Management: Sound understanding of ITIL principles, service governance, SLAs, KPIs and operational management frameworks.
• Solution Design Integration: Ability to translate complex requirements into integrated service designs, delivery models and operational solutions.
• Commercial Awareness: Experience contributing to solution estimates, cost models, risk assessments and commercially competitive service propositions.
• Stakeholder Engagement: Excellent communication, presentation and influencing skills, with the confidence to engage senior stakeholders, clients and technical specialists.
• Collaboration Leadership: Ability to work across multidisciplinary teams, coordinate specialist contributions and build effective relationships across organisational boundaries.
• Organisation Delivery: Strong attention to detail, with the ability to manage competing priorities and deliver high-quality outputs within demanding bid deadlines.

Desirable experience:

• ITIL certification or equivalent service management qualifications.
• Experience of Service Integration and Management (SIAM), multi-supplier environments or managed service transitions.
• Experience supporting complex IT outsourcing, managed services or systems integration opportunities.
• Knowledge of automation, cloud-based service models and modern application management practices.

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.