At a Glance
- Tasks: Design innovative IT service solutions and improve user experiences.
- Company: Join a leading tech firm focused on transformation and collaboration.
- Benefits: Competitive salary, excellent pension, private healthcare, and share scheme.
- Other info: Opportunity to mentor colleagues and drive large-scale transformations.
- Why this job: Shape the future of IT services and make a real impact.
- Qualifications: Experience in IT service management and strong communication skills.
The predicted salary is between 57036 - 69710 £ per year.
Overview
In this Service Architect role, you will design innovative IT service solutions that support transformation initiatives and improve user experiences.
You’ll work with cross-functional teams to shape service strategies, assure designs, and drive improvements that deliver measurable business outcomes.
You’ll contribute across bids, advisory work, and major service transitions, helping clients modernise operations and realise value.
You’ll be empowered to share expertise, mentor colleagues, and shape CGI’s service management capability.
This position combines strategic influence with hands-on design and governance to impact large-scale IT transformations.
- Pay / Benefits
- competitive salary
- excellent pension
- private healthcare
- share scheme (3.5% + 3.5% matching)
Responsibilities
- Design end-to-end service solutions and service architectures
- Develop service transition plans for new and changing services
- Review and improve service management processes
- Partner with clients to define service requirements
- Assure service designs and provide expert guidance
- Drive continual service improvement using data and insight
- Support pre-sales activities and solution development
- Mentor colleagues and share best practice
- Key requirements
- Experience across the IT service management lifecycle
- Strong knowledge of ITIL, service strategy and service design
- ITIL Foundation certification
- Experience designing and assuring service solutions
- Knowledge of service transition and process improvement
- Experience with ITSM tools and cloud-based environments
- Excellent stakeholder engagement and communication skills
- Commercial awareness and experience working with SLAs
- Ability to mentor others and build trusted relationships
- Stakeholder engagement
- Communication
- Mentoring and coaching
- ITIL
- Service Design
- Service Strategy Management
Service Architect in Newcastle upon Tyne employer: CGI
At CGI, we pride ourselves on being an inclusive employer that fosters a supportive and collaborative work culture. As a Platform Engineer in Glasgow, you'll enjoy competitive benefits including a strong pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a commitment to employee growth and development, you'll have the freedom to innovate and make a meaningful impact while working alongside a diverse community of experts dedicated to shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI!
✨Direct Apply to CGI
Let's not forget to apply directly through the CGI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Architect in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
