At a Glance
- Tasks: Assure and optimise Microsoft Dynamics 365 solutions for impactful public services.
- Company: Join CGI, a top-rated employer known for innovation and inclusivity.
- Benefits: Enjoy competitive salary, private healthcare, pension, and a share scheme.
- Other info: Hybrid role with excellent career growth opportunities in a supportive community.
- Why this job: Make a real difference in digital transformation while growing your expertise.
- Qualifications: Experience with Microsoft Dynamics 365 and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 € per year.
At CGI, we help clients modernise critical public services through innovative, large-scale digital transformation programmes. As a Microsoft Dynamics 365 Functional Consultant, you’ll play an important role in assuring and optimising Dynamics 365 solutions that support essential client services used nationwide. You’ll work closely with stakeholders, delivery teams, and governance forums to ensure business processes, scheduling capabilities, and operational workflows are scalable, resilient, and aligned to evolving user needs. This is an opportunity to contribute to meaningful outcomes, influence strategic decisions, and grow your expertise within a collaborative environment that values innovation, accountability, and continuous development.
Your future duties and responsibilities:
- Provide independent assurance across Microsoft Dynamics 365 functional solutions within a key client programme.
- Review configurations, workflows, business processes, integrations, and user journeys to ensure solutions align with operational requirements, governance standards, and service delivery objectives.
- Support transition activities between legacy and modern platforms, validating data quality, scheduling consistency, and operational resilience during dual-running phases.
- Contribute to knowledge transfer and coaching initiatives that help build sustainable capability across client teams.
Key responsibilities:
- Review & Assure Dynamics 365 configurations, workflows, and business rules.
- Validate & Improve end-to-end business processes and user experiences.
- Support & Govern releases, testing activities, and change management processes.
- Assure & Monitor scheduling, optimisation, and operational performance outcomes.
- Identify & Mitigate risks relating to dual running, integrations, and data consistency.
- Collaborate & Influence stakeholders across business, technical, and governance teams.
- Coach & Support client teams on Dynamics 365 configuration and best practices.
- Document & Maintain assurance findings using Jira, Confluence, and Lucid.
- Validate & Support non-functional requirements including scalability, resilience, and reliability.
Required qualifications to be successful in this role:
- Strong experience working with Microsoft Dynamics 365 functional solutions within large-scale enterprise or public sector environments.
- Excellent stakeholder engagement skills, a strong understanding of governance and assurance practices, and experience supporting complex business transformation programmes.
- Knowledge of Dynamics 365 Field Service and Resource Scheduling Optimisation (RSO) will be highly beneficial.
Essential qualifications:
- Proven experience with Microsoft Dynamics 365 functional consulting and assurance.
- Strong knowledge of Dynamics 365 Field Service and Resource Scheduling Optimisation (RSO).
- Experience supporting large-scale digital transformation or public sector programmes.
- Strong understanding of business processes, workflows, and service delivery optimisation.
- Experience with governance, testing, release management, and operational assurance.
- Ability to engage confidently with senior business and technical stakeholders.
- Experience reviewing integrations, data quality, and operational dependencies.
- Strong communication, documentation, and reporting skills using Jira and Confluence.
- Understanding of scalability, resilience, and non-functional requirements.
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last.
MS Dynamics Functional Consultant employer: CGI
CGI is an exceptional employer that fosters a collaborative and inclusive work culture, where you are empowered to take ownership from day one. With a strong commitment to employee growth, we offer extensive training opportunities, competitive benefits including private healthcare and a share scheme, and recognition as a top workplace, making it an ideal environment for professionals looking to make a meaningful impact in the public sector. Join us in Nottingham, Bristol, or Birmingham, and be part of a diverse community dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land MS Dynamics Functional Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CGI on LinkedIn. Ask them about their experiences and any tips they might have for landing the MS Dynamics Functional Consultant role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Microsoft Dynamics 365. Brush up on your knowledge of Field Service and Resource Scheduling Optimisation. Be ready to discuss how you've tackled similar challenges in past roles, as this will show you're the right fit for the job.
✨Tip Number 3
Showcase your stakeholder engagement skills during interviews. Think of examples where you've successfully collaborated with different teams or influenced decisions. This is key for the role, so make sure to highlight your experience in this area!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining CGI and being part of our awesome community.
We think you need these skills to ace MS Dynamics Functional Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the MS Dynamics Functional Consultant role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of governance and assurance practices, as these are key for us.
Showcase Your Stakeholder Engagement Skills:In your application, don’t forget to highlight your experience in engaging with stakeholders. We value strong communication skills, so share examples of how you've successfully collaborated with different teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at CGI
✨Know Your Dynamics Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Understand the key functionalities, especially around Field Service and Resource Scheduling Optimisation (RSO). Be ready to discuss how you've applied these in past projects and how they can benefit the company.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, practice articulating your experience in stakeholder engagement. Prepare examples of how you've influenced decisions or improved processes through collaboration. This will show that you can navigate complex environments effectively.
✨Demonstrate Governance Knowledge
Familiarise yourself with governance and assurance practices relevant to Dynamics 365. Be prepared to discuss how you've ensured compliance and quality in previous roles. Highlight any experience with testing, release management, and operational assurance to showcase your expertise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in past projects, particularly around data quality and dual-running phases. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
