At a Glance
- Tasks: Lead user research to shape accessible digital services for UK government.
- Company: CGI, an inclusive employer committed to diversity and innovation.
- Benefits: Competitive salary, excellent pension, private healthcare, and share scheme.
- Other info: Join a friendly community of experts with opportunities for continuous learning.
- Why this job: Make a real impact on public services while growing your career in a supportive environment.
- Qualifications: Experience in user research and a passion for inclusive design.
The predicted salary is between 57692 - 70512 £ per year.
This job is with CGI, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
User Researcher Position Description At CGI, we help UK Government organisations deliver accessible, user-centred digital services that improve outcomes for millions of citizens.
As a User Researcher, you'll play a pivotal role in shaping services through meaningful research, insight-driven decision making, and collaborative delivery.
Working within multidisciplinary teams, you'll influence service design, champion inclusive experiences, and ensure solutions align with government standards and accessibility requirements.
This is an opportunity to contribute to high-impact public sector programmes while growing your expertise in an environment that values innovation, ownership, and continuous support to help you succeed and develop your career.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you'll be part of an open, friendly community of experts.
We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This is a hybrid position.
Your future duties and responsibilities In this role, you will lead and deliver user research activities that help shape and improve digital public services across UK government programmes.
You'll work closely with designers, product managers, developers, and stakeholders to uncover user needs, identify service pain points, and ensure solutions are inclusive, accessible, and aligned with Government Digital Service standards.
Your insights will directly influence service design decisions and contribute to the successful delivery of user-centred outcomes.
You'll have the opportunity to take ownership of research strategies and methodologies, applying both qualitative and quantitative approaches to generate actionable insights.
Working in collaborative multidisciplinary teams, you'll advocate for users throughout the service lifecycle while helping to foster a culture of continuous improvement, innovation, and evidence-based decision making.
Key responsibilities: - Lead
User Researcher in Milton Keynes employer: CGI
At CGI, we pride ourselves on being an inclusive employer that fosters a supportive and collaborative work culture. As a Platform Engineer in Glasgow, you'll enjoy competitive benefits including a strong pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a commitment to employee growth and development, you'll have the freedom to innovate and make a meaningful impact while working alongside a diverse community of experts dedicated to shaping the future of technology.
