At a Glance
- Tasks: Provide hands-on technical support for user devices and workplace technologies.
- Company: Join CGI, a top-rated employer known for its inclusive culture.
- Benefits: Competitive salary, private healthcare, pension scheme, and career growth opportunities.
- Other info: Work onsite with a friendly team and enjoy a dynamic workplace.
- Why this job: Make a real impact while developing your tech skills in a supportive environment.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
At CGI, we help organisations deliver seamless digital workplace experiences that keep people connected, productive, and supported. As an Onsite End User Compute Engineer, you will play a vital role in providing hands-on technical support across user devices and workplace technologies, ensuring colleagues and clients receive an outstanding support experience. Working within a collaborative and fast-paced environment, you’ll take ownership of resolving technical issues, supporting modern workplace solutions, and maintaining operational excellence across critical user services.
Your future duties and responsibilities:
- Provide onsite technical support for end-user devices and workplace technologies across assigned locations.
- Act as a visible and approachable point of contact for users requiring assistance.
- Work within a dedicated Tech Bar environment, resolving desktop hardware, software, and connectivity issues efficiently.
- Support incident resolution, fulfil service requests, and ensure devices and collaboration technologies remain operational and compliant with organisational standards.
- Collaborate closely with Service Desk teams and specialist resolver groups to maintain service quality and achieve agreed SLAs.
- Contribute to continuous improvement initiatives, support workplace technology deployments, and help create a positive user experience through proactive communication, problem solving, and operational excellence.
Required qualifications to be successful in this role:
- Strong experience providing onsite desktop and end-user support within enterprise environments.
- Excellent customer service and communication skills.
- Comfortable troubleshooting a wide range of hardware and software issues.
- Proven experience in onsite desktop or end-user computing support roles.
- Strong troubleshooting skills across Windows desktop environments and end-user devices.
- Experience supporting hardware, software, and peripheral issues.
- Knowledge of device provisioning, installations, and asset management processes.
- Experience supporting collaboration and meeting room technologies.
- Strong customer service and face-to-face support capabilities.
- Ability to work independently within service management processes and SLAs.
- Excellent communication, organisational, and problem-solving skills.
Desirable qualifications:
- Experience working within enterprise or managed service environments.
- Familiarity with ITIL processes and service management tools.
- Knowledge of mobile device support and workplace collaboration platforms.
- Experience supporting secure or regulated environments.
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
EUC Engineer - Leicester employer: CGI
At CGI, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our employees to thrive. As an EUC Engineer in Leicester, you'll enjoy competitive salaries, excellent benefits including private healthcare and a share scheme, and ample opportunities for professional growth within a supportive team environment. Join us to make a meaningful impact while developing your technical expertise in a company recognised as one of the best places to work in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Engineer - Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at CGI on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the EUC Engineer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for that interview! Research common technical questions related to end-user computing and be ready to showcase your troubleshooting skills. Practise explaining your thought process clearly, as communication is key in this role.
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. Whether it’s a successful project or a time you helped a colleague, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining CGI and being part of our awesome team culture.
We think you need these skills to ace EUC Engineer - Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the EUC Engineer role. Highlight your hands-on technical support experience and any relevant troubleshooting skills to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing outstanding support experiences. Share specific examples of how you've resolved technical issues in the past to show us what you can bring to the team.
Show Off Your Communication Skills:Since this role involves face-to-face support, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you’d interact with users on-site.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at CGI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop environments and end-user devices. Be ready to discuss your troubleshooting experiences and how you've resolved hardware and software issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face support, practice how you communicate with users. Think of examples where you've provided excellent customer service and how you handled difficult situations. A friendly and approachable attitude goes a long way!
✨Familiarise Yourself with Collaboration Tools
Get to grips with the collaboration technologies mentioned in the job description. If you have experience with meeting room tech or device provisioning, be prepared to share specific instances where you’ve successfully supported these tools.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your problem-solving process. Think of a time when you faced a challenging technical issue and how you approached it. Highlight your ability to work independently while still collaborating with teams to ensure operational excellence.
