At a Glance
- Tasks: Provide software and hardware support to clients in a dynamic team environment.
- Company: Join CGI, a top-rated employer known for innovation and inclusivity.
- Benefits: Enjoy competitive salary, private healthcare, pension, and a share scheme.
- Other info: Hybrid role with excellent training and career development opportunities.
- Why this job: Make a real impact in defence technology while growing your career.
- Qualifications: Team player with strong communication skills and attention to detail.
The predicted salary is between 40000 - 50000 £ per year.
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.
CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client facing capacity to provide a wide range of software and hardware support to the client and end user. This position will be a hybrid position, based out of our Leatherhead office three days per week (Tues-Thurs). Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Your future duties and responsibilities:
- Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI's FCA and FC BISA products.
- Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
- Support programmes of test, trials and training both in-house and occasionally on-site (non-operational).
- Monitor E-Classroom equipment usage, repairs and spares availability and identify trends.
- Monitor software issues passed by users or user representatives to CGI and identify trends.
- Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
Required qualifications to be successful in this role:
- Team player with ability & willingness to work collectively and as an individual with minimal supervision.
- Able to represent CGI with the client team and senior users.
- Ability to reprioritize workload, according to programme priorities.
- Attention to detail for documentation production and reviews.
- Good communication skills (both oral & written) and the ability to work with multiple teams across the programme.
- Ability to work to tight timescales within budget.
- Willingness to get involved in other tasks as and when required.
Desired Competencies:
- Army/Artillery communications knowledge, background, or experience. Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
- Technical Author qualifications.
- Ideally some prior experience of operating FC BISA and/or FCA.
- UK MOD procurement processes or providing Support.
- Working knowledge of Defence Standards.
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.
Production Support Analyst in Leatherhead employer: CGI
CGI is an exceptional employer, recognised as one of the 'World’s Best Employers' by Forbes and a top place to work in the Sunday Times Best Places to Work List 2025. With a strong commitment to inclusivity and employee growth, CGI offers competitive salaries, excellent benefits including private healthcare and a share scheme, and fosters a collaborative work culture that empowers you to shape your career from day one. Located in Leatherhead, this hybrid role allows you to balance professional development with personal life while contributing to mission-critical projects that enhance national security.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to current employees at CGI through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Production Support Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to Fire Control and Battlespace Management. Be ready to discuss how your skills align with the job description and how you can contribute to the team. Confidence is key!
✨Tip Number 3
Showcase your teamwork skills during the interview. CGI values collaboration, so share examples of how you've worked effectively in teams before. Highlight your ability to adapt and reprioritise tasks when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the CGI community. Let’s get you that job!
We think you need these skills to ace Production Support Analyst in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Production Support Analyst role. Highlight any relevant technical knowledge or experience you have, especially in software support or documentation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit for CGI. Don’t forget to mention your teamwork skills and ability to work under pressure.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your application showcases your written communication skills. Use clear and concise language, and ensure there are no typos or grammatical errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at CGI
✨Know Your Stuff
Make sure you understand the technical aspects of the role, especially around software and hardware support. Brush up on your knowledge of Fire Control and Battlespace Management systems, as well as any relevant Army communications experience. This will show that you're not just interested in the job, but that you’re genuinely prepared.
✨Showcase Your Team Spirit
As a Production Support Analyst, you'll need to work collaboratively with various teams. Be ready to share examples of how you've successfully worked in a team environment before. Highlight your ability to communicate effectively and adapt to changing priorities, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle tight deadlines. Think of specific situations where you had to prioritise tasks or troubleshoot issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your interest in the position and helps you gauge if the company culture aligns with your values.
