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- Tasks: Set up and support end-user devices while troubleshooting technical issues.
- Company: CGI is a top employer, recognised for its inclusive culture and commitment to career development.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and share options.
- Why this job: Join a friendly community of experts and enhance your tech skills in a supportive environment.
- Qualifications: Proficiency in SCCM, Windows 10, and basic scripting required; degree preferred.
- Other info: Must be willing to undergo a security check; ideal for those passionate about tech.
The predicted salary is between 28800 - 43200 £ per year.
Join CGI as an EUC Engineer, supporting a high-profile client based in Leeds. CGI is recognised in the Sunday Times Best Places to Work List 2024 and as one of the ‘World’s Best Employers’ by Forbes. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), making you a CGI partner, not just an employee. We are committed to inclusivity, building a diverse tech community, and supporting careers in our sector, including for Armed Forces personnel. We hold a Gold Award for our support of the Armed Forces Corporate Covenant. Join us to be part of an open, friendly community of experts. We will support your career development and training. Due to the role's nature, all applicants must hold or be willing to undergo a security check to SC level.
Responsibilities
- Device Provisioning & Configuration: Setup, configure, and deploy end-user devices (laptops, desktops, mobile devices) according to standards. Ensure proper imaging, software installation, and enrollment in device management systems (e.g., SCCM, Intune). Perform quality checks to ensure compliance with standards.
- Technical Support & Troubleshooting: Provide onsite support, resolving hardware and software issues promptly. Diagnose and resolve issues related to EUC devices and peripherals. Monitor incident tickets and respond effectively, including major incidents.
- Automation & Continuous Improvement: Drive automation and scripting to improve provisioning workflows. Contribute to service delivery improvements and user experience enhancements.
- Collaboration & Documentation: Work with the EUC Manager and team to improve processes. Maintain accurate records of configurations, support tickets, and inventory. Communicate effectively with end-users to understand needs and support them.
Qualifications
- Proficiency with Configuration Manager 2012 or later (SCCM).
- Knowledge of Active Directory and Group Policy.
- Experience with Windows 10 OS.
- Familiarity with JAMF/Apple device management, especially macOS.
- Basic understanding of application packaging and deployment.
- Skills in Intune administration and ITSM tools (e.g., ServiceNow).
- Understanding of Virtual Desktop environments.
- Scripting experience (PowerShell) or automation tools.
Experience
- Minimum of [X years] in End User Computing or technical support with device provisioning experience.
- Familiarity with Windows, macOS, and hardware troubleshooting.
Education
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Certifications
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
- OEM warranty certifications are advantageous.
Join us to be part of a global IT and consulting leader, working in a culture of ownership, teamwork, respect, and belonging. We support your growth, innovation, and career development in a company built to last.
Junior EUC Engineer - South Wales employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior EUC Engineer - South Wales
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM, Intune, and PowerShell. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of CGI, especially those in similar roles. They can provide valuable insights into the company culture and the specifics of the Junior EUC Engineer position, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved hardware and software issues, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your commitment to continuous improvement and automation. Think of examples where you've implemented efficiencies or improved processes in previous roles, as this aligns well with the responsibilities outlined in the job description.
We think you need these skills to ace Junior EUC Engineer - South Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in End User Computing and technical support. Emphasise your proficiency with tools like SCCM, Active Directory, and any scripting experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to inclusivity. Mention specific experiences that align with the responsibilities of the Junior EUC Engineer role.
Highlight Relevant Skills: In your application, clearly outline your skills related to device provisioning, troubleshooting, and automation. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CGI
✨Know Your Tech
Brush up on your knowledge of Configuration Manager, Active Directory, and Windows 10. Be prepared to discuss your experience with these technologies and how you've used them in past roles.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Highlight your troubleshooting process and any tools you used, such as SCCM or Intune, to demonstrate your hands-on experience.
✨Emphasise Collaboration
CGI values teamwork, so be ready to talk about how you've worked with others to improve processes or support users. Share specific instances where your collaboration led to successful outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to automation and continuous improvement, showing your interest in contributing to their goals.
