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- Tasks: Design and improve secure IT services for clients in the telecoms sector.
- Company: Join CGI, a top-rated employer known for its inclusive culture.
- Benefits: Competitive salary, pension, private healthcare, and share scheme.
- Why this job: Shape next-gen IT services while making a real impact on businesses.
- Qualifications: Experience in service management and design, especially in telecoms.
- Other info: Hybrid role with opportunities for mentorship and career growth.
The predicted salary is between 36000 - 60000 £ per year.
At CGI, we help organisations turn complex challenges into meaningful, measurable outcomes. As a Service Design Consultant within our Advisory Services team, you’ll shape next-generation IT services and operating models that protect critical systems and enhance user experience across the UK. Working closely with public and private sector clients, you’ll design secure, resilient services that enable innovation, strengthen trust, and deliver lasting business value.
You’ll have the freedom to take ownership, the support to grow, and the opportunity to apply creativity to real-world challenges—while collaborating with experts who are passionate about making a difference through technology. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel to client site 1-2 days per week on average.
Your future duties and responsibilities:
In this role, you will work alongside clients to design, assure, and improve secure IT services across the full-service management lifecycle. You’ll take ownership of service strategies and designs that balance people, process, technology, and commercial considerations, ensuring solutions transition smoothly into live operations and deliver real business impact.
You will act as a trusted advisor, shaping service architectures, guiding improvement initiatives, and adapting designs to emerging frameworks and technologies. Supported by a collaborative community, you’ll also mentor junior consultants while continuing to develop your own expertise in response to evolving industry needs.
Key responsibilities include:
- Lead & Shape: Define service management and strategies aligned to client goals.
- Design & Deliver: Produce SDPs, HLDs, and LLDs that provide clear, delivery roadmaps.
- Assure & Improve: Review and assure service designs, driving continuous improvement.
- Collaborate & Influence: Work closely with stakeholders to integrate new services seamlessly.
- Architect & Align: Design target operating models that balance business and technical needs.
- Optimise & Enable: Assess processes, simulate workflows, and enhance service performance.
- Mentor & Grow: Coach junior consultants and promote best practice across teams.
- Contribute & Develop: Support business development and shape tailored advisory solutions.
Required qualifications to be successful in this role:
You will bring strong experience in service management and service design, with the ability to translate complex requirements into practical, high-quality solutions. You should be confident working with stakeholders, assuring service designs, and contributing to both delivery and advisory growth.
Essential qualifications and experience:
- Strong background in telecoms service architecture, with experience aligning service design to operational capabilities across multi-vendor landscapes.
- Strong understanding of end-to-end service management and service design practices.
- ITIL Foundation qualification.
- Proven experience in service design and service architecture principles.
- Experience in IT project delivery, process implementation, and improvement.
- Ability to review and assure service designs with constructive feedback.
- Strong stakeholder management, communication, and leadership skills.
- Commercial awareness of IT services, SLAs, and contractual delivery.
- Experience mentoring or coaching colleagues.
Skills:
- Business Development
- Leadership
- Service Design
- Service Strategy Management
ITSM Service Design Consultant - Telecoms employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Service Design Consultant - Telecoms
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and IT service design space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design and management. Include case studies or examples of how you've tackled complex challenges. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching CGI and their projects. Understand their approach to service design and think about how your experience aligns with their goals. Be ready to discuss how you can contribute to their mission of delivering lasting business value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our community of experts at CGI.
We think you need these skills to ace ITSM Service Design Consultant - Telecoms
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ITSM Service Design Consultant role. Highlight your experience in telecoms service architecture and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in service management and design have made a real impact in previous roles. Use specific examples that reflect the responsibilities mentioned in the job description. This helps us see you in action!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our friendly community, so don’t be afraid to show us what makes you unique. Share your passion for technology and how you’ve used it to solve real-world challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CGI
✨Know Your Stuff
Make sure you brush up on your knowledge of service management and design principles, especially in the telecoms sector. Be ready to discuss how you've translated complex requirements into practical solutions in past roles.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience in managing stakeholders effectively. Think about times when you’ve assured service designs or contributed to delivery growth, and be ready to share those stories.
✨Demonstrate Your Leadership
Since mentoring junior consultants is part of the role, think of instances where you've coached or guided others. Share how you promote best practices and foster collaboration within teams.
✨Ask Insightful Questions
Prepare thoughtful questions about CGI's approach to service design and their vision for future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
