At a Glance
- Tasks: Help clients improve IT services and transform user experiences across sectors.
- Company: Join CGI, a top-rated employer known for inclusivity and innovation.
- Benefits: Competitive salary, pension, private healthcare, and a share scheme.
- Other info: Hybrid role with travel; opportunities for continuous learning and development.
- Why this job: Make a real impact in tech while growing your career with expert support.
- Qualifications: Experience in IT Service Management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Discover where complex meets meaningful as an ITSM Consultant in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance.
Your future duties and responsibilities
- General Service Management
- Service Desk
- Request Fulfilment
- Problem Management
- Incident Management
- Knowledge Management
- Service Asset and Configuration Management
- Change Management
- Transition Management including on-/off-boarding of services and suppliers
- Implementing IT Service Management Frameworks
- Agile ways of working and approaches to Service Management capability
- Service Management Tooling and Automation
- Event Management
- Availability and Capacity Management
- Service Management of Cloud Services
In this role, you will work directly with clients to assess, design, and improve IT service management capabilities across the service lifecycle. You will apply your operational experience to deliver practical, high-value recommendations, supporting the evolution of service management frameworks, tooling, and ways of working. You will engage confidently with stakeholders, contribute to consultancy bids, and help shape solutions that deliver measurable business outcomes. You will also support the growth of the Service Advisory practice by sharing best practice, contributing to thought leadership, and continually developing your own skills in a fast‑evolving service management landscape, with strong backing from experienced colleagues.
Key responsibilities include
- Lead and support service management assessments, design, and improvement initiatives
- Apply operational expertise to enhance ITSM processes, workflows, and operating models
- Contribute to client engagements on‑site, strengthening service delivery capabilities
- Support bid activity and solution design for service advisory opportunities
- Collaborate with peers to evolve consultancy tools, methods, and best practices
- Advise on service management tooling, automation, and modern ways of working
Required Qualifications To Be Successful In This Role
You will bring strong practical experience across IT Service Management, combined with the ability to communicate clearly with clients and stakeholders. You are adaptable, confident, and motivated to keep learning, using your expertise to help organisations improve service performance and maturity.
Essential experience and skills
- Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4)
- Proven background in service management process implementation and improvement
- Excellent stakeholder engagement, communication, and presentation skills
- Ability to produce high‑quality written outputs such as reports and proposals
- Confidence working across varied client environments and assignments
- Willingness to travel within the UK for client engagements
Desirable experience includes
- SIAM
- ISO standards
- Cloud services
- Automation
- Public sector environments
- ITIL Expert or Managing Professional certification (or progress toward)
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.
ITSM Consultant employer: CGI
At CGI, we pride ourselves on being an exceptional employer, recognised as one of the 'World’s Best Employers' by Forbes and featured in the Sunday Times Best Places to Work List 2025. Our inclusive work culture fosters a sense of ownership and collaboration, allowing you to thrive in your career while benefiting from competitive salaries, excellent pension plans, and private healthcare. With a commitment to employee growth and development, you'll have access to training and mentorship opportunities that empower you to shape your future in the dynamic field of IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the ITSM space. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ITSM projects and achievements. This gives potential employers a taste of what you can bring to the table and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their ITSM needs, and come armed with questions. Show them you’re not just another candidate; you’re genuinely interested in helping them succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our community of experts.
We think you need these skills to ace ITSM Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ITSM Consultant role. Highlight your experience in IT Service Management and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves engaging with clients and stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your written application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Highlight Relevant Experience:Be sure to emphasise your practical experience across the ITSM lifecycle, especially any work with ITIL frameworks. We’re looking for candidates who can apply their operational expertise to enhance service management processes, so make that shine through in your application!
Apply Through Our Website:We encourage you to submit your application directly through our website. This not only streamlines the process but also ensures that your application reaches the right people. Plus, it shows us you're keen on joining our community at CGI!
How to prepare for a job interview at CGI
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge, especially ITIL v3 or ITIL 4. Be ready to discuss how you've implemented and improved service management processes in the past, as this will show your practical experience and understanding of the lifecycle.
✨Engage with Stakeholders
Prepare to demonstrate your excellent communication skills by sharing examples of how you've engaged with clients and stakeholders. Think about specific situations where you successfully navigated challenges or contributed to a project, as this will highlight your ability to build relationships.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with service management challenges, and how you would apply your operational expertise to deliver high-value recommendations.
✨Emphasise Continuous Learning
Express your motivation to keep learning and adapting in the fast-evolving service management landscape. Mention any relevant certifications you're pursuing or recent training you've completed, as this shows your commitment to professional growth and staying current in the field.
