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- Tasks: Manage incidents and problems, ensuring prompt service restoration and operational direction.
- Company: CGI is a leading IT Systems Integrator, recognised as one of the Best Places to Work.
- Benefits: Enjoy competitive salary, private healthcare, pension, and a share scheme for all employees.
- Why this job: Join a diverse community, gain valuable experience, and shape your career in a supportive environment.
- Qualifications: Experience in Defence environments and incident management is essential; strong communication skills are a plus.
- Other info: UK Security Clearance required; work based in Chippenham.
The predicted salary is between 36000 - 60000 £ per year.
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability.
We are seeking an experienced and motivated Incident Manager to join our team. In this role, you will be at the forefront of managing incidents and problems within our project/programme, ensuring that working services are restored promptly and efficiently. The ideal candidate will bring robust experience as an incident manager (or a similar role) and have a deep understanding of identifying, treating, and eliminating incidents, problems, and changes.
Key Duties and Responsibilities
- Incident & Problem Management: Oversee and manage incidents and problems within your organisational area.
- Operational Direction: Provide clear direction to operational teams during and after incidents.
- Root Cause Analysis: Identify and understand the causes of incidents and determine the best methods to eliminate the root cause.
- Impact Assessment: Plan, track, and assess the impact of incidents and problems on project deliverables and scope.
- Incident Notifications: Manage incident notifications within agreed methods and timeframes.
- Escalation & Reporting: Report any issues and required escalations through the appropriate channels.
Required qualifications to be successful in this role
- Defence Experience: Proven experience working in Defence environments.
- Incident Management Expertise: Demonstrable experience as an incident/problem manager or in a similar role.
- Impact Assessment: Strong knowledge and experience in assessing the impact of incidents against project scope.
- Stakeholder Engagement: Confident in managing and engaging with stakeholders.
Desired Competencies
- Communication: Excellent verbal and written communication skills.
- Process Management: Strong process management abilities to streamline incident handling.
- Leadership: Proven leadership skills to guide and support teams during critical incidents.
If you are ready to leverage your expertise in incident management to drive operational excellence and maintain service continuity, we invite you to apply and become a key player in our success story.
Incident Manager employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific incident management frameworks and methodologies used in defence environments. Understanding frameworks like ITIL or similar can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals already working in incident management roles within the defence sector. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed incidents. Be ready to explain your thought process, the actions you took, and the outcomes, as this will demonstrate your practical experience.
✨Tip Number 4
Research CGI's recent projects and initiatives in the space, defence, and intelligence sectors. Being knowledgeable about their work will help you tailor your conversations and show genuine interest during the interview process.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management and any relevant defence environments. Use specific examples that demonstrate your ability to manage incidents effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of CGI's mission and how your skills align with their needs, particularly in incident and problem management.
Highlight Relevant Qualifications: Clearly outline any qualifications or certifications related to incident management. If you have experience with root cause analysis or stakeholder engagement, make sure to emphasise these skills.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your verbal and written communication abilities, especially in high-pressure situations.
How to prepare for a job interview at CGI
✨Understand the Role
Make sure you have a solid grasp of what an Incident Manager does, especially in a Defence environment. Familiarise yourself with incident management processes and be ready to discuss how your experience aligns with the key duties outlined in the job description.
✨Showcase Your Communication Skills
As an Incident Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed communications during incidents in the past, highlighting your verbal and written skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific incidents you've managed before, detailing your approach to root cause analysis and impact assessment, and be ready to explain your thought process.
✨Demonstrate Leadership Qualities
Leadership is crucial in this role. Be prepared to discuss instances where you've led teams through critical incidents, showcasing your ability to provide direction and support under pressure.
