At a Glance
- Tasks: Design and improve user-centred public services with a focus on innovation and collaboration.
- Company: Join CGI, a top-rated employer known for its inclusive and supportive culture.
- Benefits: Competitive salary, pension, private healthcare, and a share scheme to become a CGI Partner.
- Other info: Hybrid role with opportunities for mentorship and career growth in a diverse community.
- Why this job: Make a real impact by shaping the future of digital service design in a dynamic environment.
- Qualifications: Experience in service design, strong collaboration skills, and knowledge of GDS principles required.
The predicted salary is between 50000 - 65000 £ per year.
At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions.
Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design.
Your future duties and responsibilities:
- Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.
- Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points.
- Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.
- Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects.
- Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.
To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills.
- Proven experience designing end-to-end digital or omni-channel services.
- Strong knowledge of GDS principles and experience delivering to GDS standards.
- Expertise in service blueprints, user journeys, and ecosystem mapping.
- Confident in research-informed design and collaborative, agile delivery.
- Excellent stakeholder facilitation and visual communication skills.
- Experience mentoring or supporting design capability within teams.
- Proficiency with Miro/Mural, Figma, and Office 365.
Desirable:
- Background in public sector, NHS, or other regulated environments.
- Understanding of data-driven experimentation and behavioural analytics.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team - one of the largest IT and business consulting services firms in the world.
Human Centred Design - Service Designer employer: CGI
CGI is an exceptional employer that fosters a culture of inclusivity and collaboration, making it a great place for Senior Programme Managers to thrive. With a commitment to professional growth, competitive benefits including a share scheme, and recognition as one of the UK's Best Employers, CGI offers a supportive environment where you can lead transformative projects in the energy sector while working alongside talented colleagues in Aberdeen. Join us to not only advance your career but also to be part of a community that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Human Centred Design - Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Use real-world examples to demonstrate how you've tackled complex challenges and made a difference.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to human-centred design. Think about how you can showcase your collaborative spirit and innovative thinking during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our community.
We think you need these skills to ace Human Centred Design - Service Designer
Some tips for your application 🫡
Show Your Passion for User-Centred Design:When writing your application, let your enthusiasm for human-centred design shine through. Share specific examples of how you've put users at the heart of your projects and how that has led to successful outcomes.
Be Clear and Concise:We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points where necessary to highlight your skills and experiences, especially those that align with the role's requirements.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at CGI
✨Know Your User-Centred Design Principles
Make sure you brush up on the key principles of human-centred design. Be ready to discuss how you've applied these in past projects, especially in complex digital environments. This will show your understanding of the role and how you can contribute to shaping user-centred services.
✨Showcase Your Collaboration Skills
Since this role involves working with multidisciplinary teams, prepare examples that highlight your collaboration and communication skills. Think about times when you facilitated workshops or engaged stakeholders effectively, as these experiences will resonate well with the interviewers.
✨Prepare Your Service Design Portfolio
Have a well-organised portfolio ready that showcases your best work in service design. Include clear examples of service blueprints, user journeys, and any GDS projects you've worked on. Be prepared to walk through your thought process and the impact of your designs.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company's approach to service design and their culture. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
