SAP Basis Application Support in Glasgow

At CGI, we deliver critical SAP services that help organisations operate securely, efficiently, and at scale. As an SAP Basis Application Support Analyst, you’ll play a key role in supporting and maintaining a complex SAP ERP estate for a major Scotland-based client. Working across a diverse landscape including ECC, BW, Solution Manager, Fiori, and Business Objects, you’ll help ensure the stability, security, and performance of business-critical services. You’ll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development.

This is a hybrid position with an expectation to attend the Glasgow office approximately two days per week. Due to the nature of the role, there may also be a requirement to support incidents and change activities outside of core business hours.

Your future duties and responsibilities:

• Support and maintain a large-scale SAP ERP environment, ensuring the availability, performance, and security of critical business systems.
• Investigate and resolve technical incidents, support change and release activities, and contribute to ongoing maintenance and optimisation across a complex SAP landscape.
• Work closely with colleagues, vendors, and client stakeholders to deliver a stable and high-quality support service while proactively identifying opportunities for improvement.
• Contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence across the estate.
• Apply best practice approaches to incident management, root cause analysis, documentation, and change implementation while supporting continuous improvement initiatives across the wider SAP environment.

Key responsibilities:

• Support & Maintain SAP Basis services across a complex SAP ERP landscape
• Investigate & Resolve technical incidents and service requests
• Monitor & Manage system performance, availability, and security
• Plan & Deliver maintenance activities, patches, and service pack implementations
• Conduct & Support root cause analysis and problem investigations
• Collaborate & Coordinate with onshore, offshore, vendor, and client teams
• Implement & Govern changes in line with ITIL and best practice standards
• Produce & Maintain high-quality technical documentation
• Contribute & Support release management, environment management, and technical planning activities
• Identify & Mitigate risks relating to system stability, security, and data integrity

Required qualifications to be successful in this role:

To succeed in this role, you should have strong SAP Basis support experience within enterprise SAP environments, alongside a good understanding of SAP system integration, maintenance, and release management. You’ll bring excellent communication and problem-solving skills, with the ability to work collaboratively within technical support teams and deliver high-quality service in a fast-paced environment.

Essential qualifications and experience:

• Proven experience in SAP Basis support and administration
• Strong understanding of SAP ERP landscapes and component integration
• Experience supporting SAP environments including ECC, BW, Solution Manager, Fiori, or related technologies
• Knowledge of environment management, release management, and system maintenance activities
• Understanding of client copies, refreshes, and SAP landscape strategies
• Experience with incident management, root cause analysis, and ITIL-aligned support processes
• Ability to contribute to infrastructure and technical solution design discussions
• Strong written and verbal communication skills
• Experience producing technical documentation using tools such as MS Word and Excel
• Understanding of SAP security basics including user roles and authorisations
• Experience with ASE databases would be advantageous

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.