At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 platforms for public sector clients.
- Company: Join CGI, a top-rated employer known for its inclusive culture.
- Benefits: Competitive salary, private healthcare, pension scheme, and hybrid work options.
- Other info: Be part of a friendly community with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a collaborative environment.
- Qualifications: Experience with Microsoft Dynamics 365 and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
At CGI, you'll play a key role in ensuring the reliability, security, and continuous improvement of critical Microsoft Dynamics 365 services that support high-profile public sector outcomes. Working as part of a collaborative and forward-thinking team, you'll help deliver resilient, secure, and innovative digital solutions while driving service excellence for our clients. You'll be empowered to take ownership of complex challenges, contribute new ideas, and develop your expertise in an environment that values collaboration, continuous learning, and meaningful career progression.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position (2-3 days on site in CGI Nottingham office and/or DVSA Nottingham Office), can also be from our Birmingham/Bristol offices.
Your future duties and responsibilities: In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 platforms that underpin critical business services for our public sector client. You'll investigate and resolve incidents, maintain platform security, support deployments, and ensure service continuity across multiple Dynamics 365 modules. Working closely with technical teams, stakeholders, and delivery partners, you'll take ownership of complex issues, contribute to continuous service improvements, and help deliver secure, high-quality solutions in a collaborative Agile environment.
Key responsibilities:
- Investigate & Resolve incidents across Microsoft Dynamics 365 Customer Engagement, Business Central and Field Service within agreed SLAs.
- Troubleshoot & Analyse functional, technical and data-related issues to restore service quickly and effectively.
- Manage & Escalate complex issues to development teams and third-line support where appropriate.
- Support & Secure Dynamics environments by responding to security incidents and reviewing security-related platform updates.
- Deploy & Release application changes through non-production and production environments.
- Collaborate & Improve by participating in Agile ceremonies, release handovers and retrospectives.
- Monitor & Optimise integrations between Dynamics 365, Azure and AWS services.
- Build Relationships with stakeholders to deliver excellent customer service and continuous improvement.
Required qualifications to be successful in this role: To succeed in this role, you'll bring proven experience supporting Microsoft Dynamics 365 solutions within an application support environment, alongside strong analytical and troubleshooting skills. You'll be comfortable working in Agile delivery teams, have a proactive approach to problem solving, and be passionate about delivering secure, high-quality services while building trusted relationships with colleagues and clients.
Essential qualifications:
- Good experience supporting Microsoft Dynamics 365 (Customer Engagement, Business Central and Field Service).
- Experience working within application support, service desk or managed service environments.
- Understanding of application security principles and security incident management.
- Strong analytical and problem-solving skills.
- Experience supporting integrations involving Azure and AWS cloud services.
- Experience deploying releases across non-production and production environments.
- Knowledge of Agile delivery frameworks and ceremonies.
- Excellent communication and stakeholder management skills.
- Ability to manage competing priorities in a fast-paced environment.
- A collaborative approach with strong attention to detail and a commitment to continuous improvement.
What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Dynamics 365 Software Engineer employer: CGI
CGI is an exceptional employer that fosters a culture of inclusivity and collaboration, making it a great place for Senior Programme Managers to thrive. With a commitment to professional growth, competitive benefits including a share scheme, and recognition as one of the UK's Best Employers, CGI offers a supportive environment where you can lead transformative projects in the energy sector while working alongside talented colleagues in Aberdeen. Join us to not only advance your career but also to be part of a community that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Software Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at CGI or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to CGI.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like CGI.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like CGI that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Dynamics 365 Software Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at CGI.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at CGI and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at CGI
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If CGI uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
