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- Tasks: Support clients, manage issues, and improve processes in a dynamic DevOps environment.
- Company: Join CGI, an award-winning employer recognised for its inclusive culture and impactful projects.
- Benefits: Enjoy remote work, competitive salary, private healthcare, and a share scheme to become a CGI Partner.
- Why this job: Make a difference while growing your career in a supportive, diverse community of tech experts.
- Qualifications: Experience in Level 2 IT support, strong problem-solving skills, and familiarity with AWS and Azure required.
- Other info: Must be prepared for National Security Vetting; occasional travel to client offices may be needed.
The predicted salary is between 36000 - 60000 £ per year.
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Are you a passionate DevOps Analyst looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, we have an exciting opportunity for you!
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping to make our daily lives more efficient. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you.
CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role will involve mainly remote working with some occasional (expensed) travel to our offices, or client offices across the UK. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum.
Your future duties and responsibilities:
• Provide day-to-day support and operational oversight for one or more CGI-managed service clients.
• Build and maintain strong client relationships, promoting a collaborative service delivery model.
• Triage and manage client-reported issues using standard ITSM tools, ensuring alignment with SLAs.
• Maintain accurate, high-quality service records and documentation.
• Develop and apply an in-depth understanding of the client’s platform and applications.
• Escalate incidents when appropriate and work closely with technical teams to ensure resolution.
• Identify areas for process improvement and drive operational efficiency.
• Operate within Agile environments and adopt varying Agile practices.
• Support and monitor services in AWS and Azure cloud environments.
• Participate in an on-call support rota outside standard working hours when required.
Required qualifications to be successful in this role:
We’re seeking a DevOps Analyst with the following skills and experience:
• Proven experience in Level 2 IT support or similar technical support roles.
• Demonstrated ability in triaging support tickets in a fast-paced environment.
• Strong incident management and problem-solving capabilities.
• Familiarity with the ITIL framework; experience with release management is a plus.
• Hands-on experience with ITSM tools such as ServiceNow, Jira, or Service Desk.
• Good understanding of cloud platforms, especially AWS and Azure.
• Experience with report generation and data extraction.
• Strong communication and collaboration skills
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DevOps Analyst employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as AWS, Azure, and ITSM tools like ServiceNow or Jira. Having hands-on experience or even personal projects showcasing your skills with these platforms can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of CGI on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with incident management and problem-solving in detail. Be ready to share specific examples of how you've triaged support tickets and resolved issues in a fast-paced environment, as this is a key aspect of the role.
✨Tip Number 4
Showcase your understanding of Agile methodologies and how you've applied them in previous roles. Being able to articulate your experience in Agile environments will demonstrate your adaptability and readiness for the collaborative nature of the position.
We think you need these skills to ace DevOps Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Level 2 IT support and any familiarity with ITIL frameworks. Emphasise your problem-solving skills and hands-on experience with ITSM tools like ServiceNow or Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for DevOps and your understanding of the role. Mention specific projects or experiences that demonstrate your ability to improve operational efficiency and client relationships.
Highlight Cloud Experience: Since the role involves AWS and Azure, be sure to detail any relevant experience you have with these cloud platforms. Include specific examples of how you've supported or monitored services in these environments.
Showcase Communication Skills: In your application, illustrate your strong communication and collaboration skills. Provide examples of how you've worked effectively within teams or managed client relationships in previous roles.
How to prepare for a job interview at CGI
✨Show Your Technical Skills
Be prepared to discuss your experience with IT support and cloud platforms like AWS and Azure. Highlight specific projects where you've successfully triaged support tickets or resolved incidents, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Research CGI's values and their commitment to inclusivity and community. Be ready to explain how your personal values align with theirs, especially regarding teamwork and collaboration in a diverse environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you identified process improvements or managed client-reported issues effectively, and be ready to share these during the interview.
✨Familiarise Yourself with Agile Practices
Since the role involves working within Agile environments, brush up on Agile methodologies and be prepared to discuss how you've applied them in previous roles. This will show your adaptability and understanding of modern project management techniques.
