At a Glance
- Tasks: Analyse client challenges and deliver practical IT service management solutions.
- Company: Join CGI, a diverse and inclusive employer recognised as a top workplace.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Hybrid role with opportunities for career growth and professional development.
- Why this job: Make a meaningful impact while developing your consulting expertise in a supportive environment.
- Qualifications: Experience in IT service management and strong analytical skills.
The predicted salary is between 60750 - 74250 £ per year.
This job is with CGI, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Senior ITSM Consultant Position Description At CGI, we help clients turn complex service challenges into practical improvements that create lasting business value.
As a IT Service Management (ITSM) Consultant, you'll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations.
You'll take ownership of analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes.
You'll have the freedom to explore new ideas and challenge assumptions while working alongside an open, collaborative community of experts who will support your development.
This is an opportunity to strengthen your consulting expertise, build trusted client relationships and contribute to services and solutions that make a meaningful difference.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you'll be part of an open, friendly community of experts.
We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This is a hybrid position.
Your future duties and responsibilities As a Senior ITSM Consultant, you will work as part of our advisory team working with clients and other CGI teams to understand business and service management challenges, gather relevant information and apply structured analysis to identify practical solutions.
You'll take ownership of your analysis, draw evidence-based conclusions and communicate recommendations clearly through high-quality reports, presentations and other client deliverables.
You'll collaborate with a range of stakeholders to shape and support the implementation of agreed solutions, bringing new ideas to ambiguous or complex challenges.
Supported by experienced colleagues and CGI's wider community of experts, you'll deepen your service management and consulting expertise while contributing to client engagements, proposals and future business opportunities. - Analyse
Senior Itsm Consultant in Devon employer: CGI
At CGI, we pride ourselves on being an inclusive employer that fosters a supportive and collaborative work culture. As a Platform Engineer in Glasgow, you'll enjoy competitive benefits including a strong pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. With a commitment to employee growth and development, you'll have the freedom to innovate and make a meaningful impact while working alongside a diverse community of experts dedicated to shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Itsm Consultant in Devon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI!
✨Direct Apply to CGI
Let's not forget to apply directly through the CGI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Itsm Consultant in Devon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
