At a Glance
- Tasks: Define integration strategies for PAM with ITSM processes and improve governance.
- Company: Join CGI, a top-rated employer known for inclusivity and innovation.
- Benefits: Competitive salary, private healthcare, pension, and share scheme.
- Other info: Hybrid role with opportunities for career growth and development.
- Why this job: Make a real impact in a high-stakes role with senior stakeholders.
- Qualifications: Experience in ITSM, service integration, and security governance required.
The predicted salary is between 60000 - 75000 £ per year.
At CGI, we help clients strengthen security, governance, and operational resilience through innovative technology solutions. We are seeking to support the integration of PAM capabilities with IT Service Management (ITSM) and Service Asset & Configuration Management (SACM) processes. This is a high-impact role where you will work with senior stakeholders to define integration strategies, improve governance, and help deliver secure, auditable privileged access services within a complex environment.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to Chippenham.
Your future duties and responsibilities:
- Define how PAM integrates with ITSM processes, tooling, and governance frameworks.
- Work with stakeholders to assess current service management processes, identify integration gaps, and develop high-level strategies covering privileged access requests, approvals, audit workflows, break-glass processes, and ticket correlation.
- Support SACM service modelling activities, develop integration roadmaps, produce operating model artefacts, and help ensure PAM services are aligned with audit, compliance, and reporting requirements.
Key responsibilities:
- Assess and document current ITSM processes and PAM dependencies.
- Define PAM integration requirements and recommended approaches.
- Produce high-level integration diagrams and operating model inputs.
- Support service modelling within BMC Remedy and BMC Helix.
- Identify risks, issues, dependencies, and integration constraints.
- Map ITSM processes to PAM audit and compliance requirements.
- Develop MVP recommendations for PAM and ITSM integration.
- Deliver stakeholder briefings and governance engagement activities.
Required qualifications to be successful in this role:
You will have experience delivering ITSM, service integration, or security governance initiatives, with a strong understanding of Privileged Access Management and service management processes. You should be comfortable engaging with both technical teams and senior stakeholders.
Essential skills and experience:
- Experience with ITSM processes including Incident, Change, Problem, and Request Management.
- Knowledge of Privileged Access Management (PAM) concepts and governance.
- Experience with SACM and service modelling principles.
- Knowledge of BMC Remedy and/or BMC Helix.
- Experience producing process maps, integration designs, and operating models.
- Understanding of APIs, workflow automation, and service integrations.
- Strong stakeholder management and communication skills.
- Experience in regulated, government, or defence environments is desirable.
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.
ITSM and Service Integration Architect in Chippenham employer: CGI
At CGI, we pride ourselves on being a top employer, recognised for our commitment to inclusivity and employee development. Our hybrid work culture in Chippenham fosters collaboration and innovation, while our competitive benefits package, including a share scheme and private healthcare, ensures that you feel valued as a partner in our success. Join us to be part of a diverse community where your career can flourish through continuous training and support.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM and Service Integration Architect in Chippenham
✨Tip Number 1
Network like a pro! Reach out to current CGI employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching CGI’s recent projects and values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past experiences that highlight your skills in ITSM and stakeholder management—this will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CGI team.
We think you need these skills to ace ITSM and Service Integration Architect in Chippenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITSM and Service Integration Architect role. Highlight your experience with ITSM processes, PAM concepts, and any relevant tools like BMC Remedy or Helix. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your stakeholder management skills and any experience in regulated environments.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just listing duties. Use metrics where possible to demonstrate your impact, like how you improved service management processes or enhanced governance frameworks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our friendly community at CGI!
How to prepare for a job interview at CGI
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management processes, especially Incident, Change, Problem, and Request Management. Be ready to discuss how these processes integrate with Privileged Access Management (PAM) and how you can improve governance in these areas.
✨Showcase Your Stakeholder Skills
Since this role involves working closely with senior stakeholders, prepare examples of how you've successfully engaged with them in the past. Highlight your communication skills and how you've navigated complex environments to deliver results.
✨Demonstrate Your Technical Know-How
Familiarise yourself with BMC Remedy and BMC Helix, as well as APIs and workflow automation. Be prepared to discuss how you've used these tools in previous roles and how they can be leveraged for effective service integration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about potential integration gaps or risks you might encounter in PAM and ITSM processes, and be ready to propose high-level strategies to address them.
